Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Misty Walker

Wichita,KS

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Competent Server Trainer offering 20 years of food service experience in fast pace, restaurants. Quick learner with good multitasking skills and exceptional work ethic. Delivers training on discussing menu items in detail, providing targeted suggestions and finishing dishes for new employee development.

Very Prompt and attentive. Active listening.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Server Trainer

Village Inn Pancake House
07.1998 - 01.2022
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Developed and implemented successful onboarding program.
  • Stay in the "know" with customers complaints, suggestions, wants for new menu items.

Environmental Cleaning Technician

Sodexo @ Pfizer
02.2017 - 06.2021
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Operated buffers and burnishers to clean and polish floors.

Server

Cjs Pancake House
03.2012 - 09.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

High School Diploma -

East High School
Wichita
05.1998

Skills

  • Menu Memorization
  • Food Spoilage Prevention
  • Food Quality Standards
  • New Employee Mentoring
  • Restaurant Procedures Knowledge
  • High-Volume Dining
  • Safe Food Handling
  • Cash Handling
  • Service Prioritization
  • Daily Specials Memorization
  • Food Running Skills
  • Training Expertise
  • Order Accuracy

Accomplishments

  • Supervised team of 15 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Exceptional people skills.
  • Rated #1 for guest satisfaction..

Certification

Voted best server 2 years straight...

Food handlers card.

Timeline

Environmental Cleaning Technician

Sodexo @ Pfizer
02.2017 - 06.2021

Server

Cjs Pancake House
03.2012 - 09.2017

Server Trainer

Village Inn Pancake House
07.1998 - 01.2022

High School Diploma -

East High School

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Misty Walker