Mital Patel
New Berlin,WI
Summary
Logistics and warehousing professional with 19 years of service, seeking the next opportunity to develop and implement strategies to improve operation levels. Proven ability to lead high-performing teams, drive operational efficiency, and meet organizational goals through strategic planning and effective coordination of domestic and international logistics and warehousing operations. Expertise in managing multi-site operations, team leadership, negotiating vendor contracts, and leveraging data analytics to identify and implement process improvements.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Branch Manager
Zarach Logistics
07.2023 - 08.2025
- Successfully launched and established the Milwaukee Branch, securing five major accounts from the ground up.
- Developed and implemented a comprehensive domestic and global logistics network to meet diverse customer needs.
- Collaborated closely with airlines, ocean carriers, and trucking providers to ensure on-time shipment scheduling and seamless operations.
- Led client acquisition efforts, negotiating competitive rates and service terms to meet customer cost objectives.
Logistics Manager
Ryder System, Inc.
06.2020 - 06.2023
- Oversaw all aspects of operations, including P&L management, end-of-month reporting, weekly payroll, billing, staff hiring, disciplinary actions, and overall team management.
- Drove operational growth, expanding from 26 to 44 drivers across two terminals and two offsite domiciles.
- Successfully maintained staffing levels and ensured seamless operations during the COVID-19 pandemic, despite high turnover, with no loss in productivity or service quality.
- Established, modified and implemented new safety protocols and ELD (Electronic Logging Device) policies, ensuring compliance with evolving industry standards.
- Oversaw all on-site equipment, coordinating routine maintenance and rotating assets to ensure compliance with lease terms.
Customer Logistics Manager
Ryder System, Inc.
12.2018 - 06.2020
- Led driver operations, including hiring, training, scheduling, and routing, while ensuring compliance with DOT hours-of-service regulations.
- Managed weekly payroll, billing, and fuel invoice submissions and collaborated with customers and sales teams to promptly resolve service issues.
- Coordinated emergency response to equipment breakdowns and accidents, and maintained inventory to support safe, efficient field operations.
- Conducted monthly safety audits, equipment inspections and team safety meetings.
- Optimized driver performance by rotating drivers or adjusting deliveries to surpass customers’ KPI goals.
CDL A Driver
Ryder System, Inc.
09.2018 - 12.2018
- Operated tractor and flatbed trailer hauling steel and ensuring timely delivery while preserving the quality and integrity of the freight.
- Performed vehicle inspections before and after the trip, logging and reporting any mechanical issues.
General Manager
Floral Express Inc.
05.2016 - 05.2018
- Drove operational efficiency through proactive staff management, performance monitoring, and prompt resolution of customer inquiries.
- Maintained profitability by annually reviewing customer rates, negotiating new contracts, and addressing service concerns.
- Developed and implemented a Food Safety Program in full compliance with ASI regulations.
- Monitored expenses and overheads such as overtime, damages, labor, freight and supply expenses.
- Provided leadership, direction and development to the departmental heads, ensuring the business can provide exceptional standards of service.
Director of Operations
Floral Express Inc.
01.2014 - 05.2016
- Managed employees across warehouse, production, drivers and administrative departments.
- Conducted regular warehouse and equipment inspections, alongside comprehensive safety audits, to ensure compliance and efficiency.
- Ensured that the warehouse facility is compliant with all Federal, State and Local regulations.
- Built on the existing team’s skills and capabilities to shape the organizational structure, deliver financial targets and maximize the customer’s experience.
Shipping Manager
AMC Floral
06.2006 - 12.2013
- Supervised and monitored warehouse personnel work productivity and ensured proper receiving, storing and shipping of products.
- Provided clear shipping instructions and routing information to ensure timely and accurate deliveries.
- Assessed staffing needs and trained new employees on operational procedures, enhancing overall productivity.
- Maintained accurate records of employee hours, shipping documents and managed inventory of shipping supplies.
Warehouse Driver
AMC Floral
05.2006 - 06.2008
- Loaded and unloaded products efficiently, ensuring proper handling procedures and keeping the cold chain.
- Proper handling and filing of delivery orders, bill of ladings and other associated paperwork.
- Pulled products and sorted them to the correct staging areas for shipping while keeping quantitative accuracy.
- Performed daily pickups and deliveries from the airport, including sorting packages and handling product inventory.
Education
H.S. Diploma -
James B Conant H.S.
Schaumburg, ILAssociate of Fine Arts - undefined
Harper College
Palatine, ILB.S. - Actuarial Science
Roosevelt University
Chicago, ILSkills
- Policy Improvements
- Vendor Coordination
- Mediation & Problem Solving
- Multi-project Management
- Analytics & Reporting
- Strategic Planning
- Contract Negotiations
- Team Leadership
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Certification
- CargoWise Operator
- HubSpot Sales Hub
- Food Safety & Defense
- HACCP
- Class A CDL
Timeline
Branch Manager
Zarach Logistics
07.2023 - 08.2025
Logistics Manager
Ryder System, Inc.
06.2020 - 06.2023
Customer Logistics Manager
Ryder System, Inc.
12.2018 - 06.2020
CDL A Driver
Ryder System, Inc.
09.2018 - 12.2018
General Manager
Floral Express Inc.
05.2016 - 05.2018
Director of Operations
Floral Express Inc.
01.2014 - 05.2016
Shipping Manager
AMC Floral
06.2006 - 12.2013
Warehouse Driver
AMC Floral
05.2006 - 06.2008
Associate of Fine Arts - undefined
Harper College
B.S. - Actuarial Science
Roosevelt University
H.S. Diploma -
James B Conant H.S.