Mitchalah Lewis
Overland Park,KS
Summary
Dynamic sales and customer service professional with a proven track record of driving results and enhancing customer satisfaction across diverse industries. Expertise in building strong relationships, problem-solving, and adapting to evolving business needs, complemented by a commitment to maintaining high standards and consistently achieving targets. Recognized for effective collaboration within teams and proficiency in communication, conflict resolution, and innovative sales strategies. Passionate about delivering exceptional customer experiences while specializing in quality, speed, and process optimization to contribute to overall company success.
Overview
6
6
years of professional experience
Work History
Customer Sales and Service Expert
Spectrum
Overland Park, KS
12.2025 - Current
- Enhanced customer experience by providing tailored solutions to meet individual needs.
- Resolved complex service issues, ensuring customer satisfaction and loyalty.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
- Organized detailed sales reports, tracking progress against targets, identifying areas for improvement, and implementing corrective action plans as needed.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
BARTENDER/SERVER
OFFKEY KARAOKE SUITES
Kansas City, MO
04.2022 - 02.2026
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained and mentored new staff on service standards and bar operations.
- Crafted unique cocktails and beverages to enhance guest experience.
BARTENDER/SERVER
WESTPORT ALE HOUSE
08.2021 - 07.2023
- Provide a positive experience and knowledge of cocktails, spirits, and 40+ beer taps to guests in a high volume, fast paced sports complex.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
VIP SERVER/TRAINER
SOCIETY KC
10.2021 - 06.2023
- Assist upper management with operating and overseeing a top-tier entertainment venue with guests from all walks of life.
- Enhanced customer satisfaction by providing efficient and attentive VIP server services.
- Contributed to improved team communication by actively participating in pre-shift meetings and sharing relevant updates or concerns with colleagues.
- Recognized for consistently receiving top customer satisfaction ratings on feedback surveys, reflecting dedication to quality service.
- Mastered knowledge of menu offerings and wine pairings, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Stocking Team Lead
Wal-Mart Store
Roeland Park, KS
04.2020 - 10.2021
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Resolving issues and complaints from customers effectively.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Education
Introduction Into Information Technology
Artemis Institute
Kansas City, MO07-2024
High School Diploma -
SHAWNEE MISSION WEST
Overland Park05-2017
Skills
- Customer Service
- Computer Skills
- Prioritization of Safety
- Strong multitasking
Timeline
Customer Sales and Service Expert
Spectrum
12.2025 - Current
BARTENDER/SERVER
OFFKEY KARAOKE SUITES
04.2022 - 02.2026
VIP SERVER/TRAINER
SOCIETY KC
10.2021 - 06.2023
BARTENDER/SERVER
WESTPORT ALE HOUSE
08.2021 - 07.2023
Stocking Team Lead
Wal-Mart Store
04.2020 - 10.2021
High School Diploma -
SHAWNEE MISSION WEST
Introduction Into Information Technology
Artemis Institute
Skills
- Team player attitude
- Engaging personality