Mitchel Smith
Centennial,Colorado
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Viewhouse
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
JV Lacrosee Head Coach
Smoky Hill High School
03.2021 - Current
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Fostered a positive team environment with clear communication and motivational techniques.
- Maintained strong relationships with athletes, parents, and school administrators for program support and success.
Lane Server
Bowlero Corp
07.2022 - 11.2022
- Resolved conflicts among guests efficiently while maintaining professionalism at all times.
- Enhanced customer experience by providing timely and attentive service during peak hours.
- Implemented upselling techniques to promote menu items, resulting in increased sales revenue.
- Provided exceptional service to large groups and parties, creating memorable experiences for guests.
Front Desk Attendant
Bowlero Corp
07.2022 - 09.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Processed payments accurately and securely .
Game Room Attendant
Spare Time Texas
02.2021 - 10.2021
- Assisted customers with redeeming tickets or points for prizes in a friendly manner.
- Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
- Enhanced customer experience by ensuring a clean and safe gaming environment.
- Boosted Game Room revenue through effective up-selling of products and services.
- Managed cash transactions accurately, ensuring proper handling of currency and balancing the register at the end of shifts.
Education
NR EMT - Emergency Medicine
Arapahoe Community College
Littleton, CO06-2024
High School Diploma -
Smoky Hill High School
Aurora, CO06-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
- EMT - Certified Emergency Medical Technician
Timeline
Server
Viewhouse
10.2024 - Current
Lane Server
Bowlero Corp
07.2022 - 11.2022
Front Desk Attendant
Bowlero Corp
07.2022 - 09.2022
JV Lacrosee Head Coach
Smoky Hill High School
03.2021 - Current
Game Room Attendant
Spare Time Texas
02.2021 - 10.2021
NR EMT - Emergency Medicine
Arapahoe Community College
High School Diploma -
Smoky Hill High School