Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Project Manager
Taylor Pro Painting
Columbus
06.2021 - Current
Led project planning and execution for residential and commercial painting contracts.
Coordinated schedules and resources to ensure timely project completion.
Developed and maintained client relationships to enhance satisfaction and repeat business.
Streamlined processes to improve workflow efficiency across multiple projects.
Implemented quality control measures to uphold high standards of service delivery.
Met project deadlines without sacrificing build quality or workplace safety.
Established effective communication among team members for enhanced collaboration and successful project completion.
Maintained open communication by presenting regular updates on project status to customers.
Analyzed project performance data to identify areas of improvement.
Team Leader
CPAP Central
Columbus
07.2017 - 03.2021
Led cross-functional teams to enhance operational efficiency and improve service delivery.
Implemented process improvements, resulting in reduced turnaround times for customer orders.
Developed training programs for staff, fostering skill enhancement and team collaboration.
Oversaw inventory management processes to maintain optimal stock levels and minimize costs.
Helped people purchase the proper supplies for their CPAP Machine
Provided education on proper way to use the supplies for their CPAP machine.