Mitchell Gercak
Danbury,CT
Summary
I am a graduate of Johnson and Wales University Tourism & Hospitality Management program who is passionate about eco-travel and new experiences. You will gain a positive employee with not only incredible people skills, but also the ability to think objectively to solve any problem that arises. My composure and reliability differentiate me from other candidates. I strive to bring enthusiasm, knowledge, and a sense of community to any traveler or customer I meet.
Overview
4
4
years of professional experience
Work History
Overnight Personal Caretaker
Grandmother
12.2022 - 03.2023
- Supported client with dementia to enhance quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Administered medication as prescribed, cleaned house, ran errands, managed laundry, and completed weekly grocery shopping and stayed overnight to monitor client health.
Bike Shop Assistant Manager
Highland Moutain Bike Park
05.2021 - 11.2022
- Managed inventory control of all bike retail items, cash control, and store opening and closing procedures.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Kept orderly and accurate records by monitoring sales, work orders and product invoicing.
- Created employee schedules to align coverage with forecasted demands.
- Trained incoming staff on procedure and protocol.
- Assist customers in choosing rental bikes while prioritizing customer safety.
- Keep the online store up to date
Stocker/Cart Attendant
Target
09.2020 - 12.2020
- Collected carts left in parking areas and returned to retail stores, offered carts to patrons
- Periodically disinfected carts preventing spread of disease
- Assisted co-workers in restocking multiple departments as needed using FIFO method
- Assisted other departments when needed and performed tasks as needed
Barback
SMG Providence Convention Center
06.2019 - 03.2020
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to ensure efficiency
- Assisted in setting up and breaking down bar area for special events.
- Prepare, track inventory, and stock bars for workers
Education
Bachelors of Science - Tourism & Hospitality Management
Johnson & Wales University
Providence, RI08.2021
Skills
- POS Systems
- Maintaining Clean Work Areas
- Critical Thinking
- Time Management
- Customer Relations
- Cash Deposits and Receipts
Extra Curriculars
Earned Eagle Scout Award
- Built 4 raised garden beds for an elementary school to use, 1 per grade
- Responsible for all the first year scouts, helping them acclimate to the troop
Timeline
Overnight Personal Caretaker
Grandmother
12.2022 - 03.2023
Bike Shop Assistant Manager
Highland Moutain Bike Park
05.2021 - 11.2022
Stocker/Cart Attendant
Target
09.2020 - 12.2020
Barback
SMG Providence Convention Center
06.2019 - 03.2020
Bachelors of Science - Tourism & Hospitality Management
Johnson & Wales University
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