Yosniel Gonzalez
Chritsmas ,FL
Summary
Proven Cashier at Pollo Tropical, adept in POS system operations and customer relations, enhancing customer loyalty through exceptional service and accuracy. Demonstrated ability to handle cash with integrity, leading to a significant reduction in discrepancies. Skilled in conflict resolution and time management, consistently meeting business needs with a flexible work schedule.
Overview
2
2
years of professional experience
Work History
Overnight Stocker and Receiver
Ross Stores
10.2024 - 12.2024
Shelf Replenishment: During the night, they refill the shelves with products to ensure they are fully stocked for customers who come to the store the next day.
Receiving Merchandise: They receive and unload products that arrive at the store, verifying that everything is in order and properly recorded.
Inventory Organization: They keep the warehouse organized and ensure that products are in the right place, labeled, and ready to be transported to the shelves.
Quality Control: They check the products to ensure they are not damaged and are fit for sale.
Cleaning and Maintenance: They keep the work areas clean and tidy, following safety and health regulations.
Cashier
Pollo Tropical
11.2022 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
East River High School
650 E River Falcons Way Orlando, FL 32833 United 05.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Organizational abilities
- Order Taking
- Cash Management
- Basic Math Competence
- Cash register systems
- Payment Processing
- Product restocking
- Conflict Resolution
- Cash handling expertise
- Cash Drawer Balancing
- POS system operations
- Payment Collection
- POS Systems
Languages
Spanish
Native or Bilingual
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- These credentials, while not exclusively designed for cashiers, can enhance a cashier's skill set, making them more effective in their roles and potentially opening up opportunities for advancement within retail or customer service sectors.
Reference
To Whom It May Concern,
We are writing to provide a reference for an outstanding individual with whom we have had the pleasure of working: Yosniel Gonzalez. Over the time we have spent working together, Yosniel Gonzalez has consistently demonstrated exceptional skills, dedication, and a strong work ethic.
Lazaro Diaz highly recommends Yosniel Gonzalez for his excellent customer service skills. Yosniel has consistently shown an ability to communicate effectively with clients, understand their needs, and provide exceptional service. His friendly demeanor and problem-solving abilities make him a valuable asset in any customer-facing role.
Vanessa Gimenez endorses Yosniel Gonzalez for his proficiency in technology. Yosniel has a keen understanding of various technological tools and systems, which he uses to improve efficiency and productivity. His ability to quickly adapt to new technologies and teach others has been invaluable to our team.
Yeimy Perdomo highly recommends Yosniel Gonzalez for his outstanding teamwork abilities. Yosniel has exhibited exceptional collaboration skills, always willing to lend a hand and support his colleagues. His positive attitude and ability to work harmoniously with others have significantly contributed to our team's success.
In conclusion, we highly recommend Yosniel Gonzalez for any position or opportunity he may seek. His combined skills in customer service, technology proficiency, and teamwork make him a valuable addition to any team.
If you have any further questions or require additional information, please do not hesitate to contact us.
Sincerely,
Lazaro Diaz
Vanessa Gimenez
Yeimy Perdomo
Timeline
Overnight Stocker and Receiver
Ross Stores
10.2024 - 12.2024
Cashier
Pollo Tropical
11.2022 - 09.2024
High School Diploma -
East River High School
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