Mitchell Stallard
Council Bluffs
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Service Advisor
Edwards CJDRF Village Point
Omaha
09.2022 - 03.2026
- Assisted customers with service inquiries and vehicle maintenance needs.
- Scheduled service appointments using dealership management software.
- Prepared service estimates and gathered necessary documentation for repairs.
- Explained vehicle issues and repair options to customers clearly and effectively.
- Coordinated with technicians to ensure timely completion of services.
- Managed customer follow-ups to ensure satisfaction with services provided.
- Maintained accurate records of customer interactions and service history.
- Trained new staff on service procedures and customer interaction techniques.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Ensured that all customer inquiries were handled promptly and accurately.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Upsold additional products or services when appropriate.
- Maintained records of customer interactions and transactions.
- Participated in ongoing training activities related to automotive technology advancements.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Service Advisor
Edwards Auto Group
Council Bluffs/Omaha
09.2018 - 07.2022
- Supported sales team members to drive growth and development.
- Answered phone calls and responded to questions and concerns.
- Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collected deposits or payments and arranged for billing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Explained amount for expected services and provided detailed answers to customer questions.
- Researched coverages under warranties and determined requirements for coverage.
- Examined records and papers to verify warranty and service contract coverage.
- Handled telephone inquiries regarding appointments and work in process.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Recommended additional, useful services to customers to increase overall sales.
- Referred unresolved customer grievances to designated departments for further investigation.
- Took special orders in person and over telephone, generating additional revenue every month.
- Updated databases with new and modified customer data.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Prevented key account losses by researching discrepancies and correcting problems.
- Used knowledge of services to recommend additional products and offerings to customers.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Utilized in-house systems and software to drive customer interaction and communication through service process.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Surpassed sales goals through implementation of successful marketing strategies.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
Delivery Driver
Larsen Supply
Council Bluffs
04.2017 - 09.2018
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Presented order bills and collected payments for deliveries.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Kept accurate logs of all deliveries and trips.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Inspected vehicle and maintained gas, oil and water levels.
- Transported and safely delivered items to prevent damage or loss.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Utilized street maps to plan and determine most efficient routes.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Reported mechanical problems encountered with vehicles to dispatch.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Processed shipment documents neatly and efficiently for each load.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Navigated routes with relevant map programs and GPS systems.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Handled merchandise in accordance with product handling standards.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
Education
High School Diploma -
Lewis Central Senior High School
Council Bluffs, IA05.2015
Skills
- Team Collaboration
- Performance Goals
- Customer Service
- Service Recommendations
- Estimating Accuracy
- Data Processing
- Listening Skills
- Handling Customer Complaints
- Computer Skills
- Excellent Communication
- Service Order Flow
- Attention to Detail
- Multitasking and Organization
- Multitasking and Prioritization
- Call Documentation
- Calm and Professional Under Pressure
- Creative Problem Solving
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Upbeat and Positive Personality
- De-escalation Techniques
- Upselling Products and Services
- Customer Retention Strategies
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Transaction Processing
Timeline
Service Advisor
Edwards CJDRF Village Point
09.2022 - 03.2026
Service Advisor
Edwards Auto Group
09.2018 - 07.2022
Delivery Driver
Larsen Supply
04.2017 - 09.2018
High School Diploma -
Lewis Central Senior High School