Mitchell Stone
Stanton,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Premises Technician
AT&T
Garden Grove, CA
03.2021 - Current
- Provided technical support for IT-related issues within the premises.
- Ensured that all safety protocols were followed while performing maintenance tasks.
- Diagnosed problems using JDSU specialized testing equipment
- Maintained records of all repairs performed on premises equipment.
- Worked with hand tools, power tools and heavy equipment.
- Positioned and terminated cables and wiring.
- Briefed customers on equipment, usage, and product specification.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
Installation Technician
T-Mobile
Irvine, CA
04.2019 - 03.2020
- Diagnosed electrical faults in order to perform necessary repairs or replacements.
- Maintained accurate documentation of installation activities.
- Assisted other technicians with complex installations when necessary.
- Followed detailed instructions while installing new equipment in accordance with industry standards.
- Replaced faulty components such as circuit boards, wiring, and connectors when necessary.
- Ensured that all cables were securely connected and labeled correctly during the installation process.
- Verified that all parts were present before beginning the installation process.
- Dispatched to various sites to perform maintenance on failed equipment.
Installation Technician
DIRECTV
Irvine, CA
03.2017 - 09.2019
- Diagnosed electrical faults in order to perform necessary repairs or replacements.
- Monitored system performance after installation to identify any areas needing improvement.
- Assisted other technicians with complex installations when necessary.
- Installed new equipment according to manufacturer specifications and customer requirements.
- Configured system settings for optimal performance and usability.
- Assisted in training other technicians on best practices for installation procedures.
- Ensured that all cables were securely connected and labeled correctly during the installation process.
- Resolved customer complaints related to installation issues in a timely manner.
Education
High School Diploma -
Western High School
Anaheim, CA07-2008
Skills
- Customer service experience
- Excellent troubleshooting proficiency
- Equipment Troubleshooting
- Hardware Installation
- Diagnosing issues
- Device Installation
- Equipment safety
- Installing equipment
- Troubleshooting and repair
- Safety awareness
- Work order completion
- Fault isolation
- Adaptability and Flexibility
- Attention to Detail
Affiliations
I enjoy cooking,playing music and spending time with my family.
Timeline
Premises Technician
AT&T
03.2021 - Current
Installation Technician
T-Mobile
04.2019 - 03.2020
Installation Technician
DIRECTV
03.2017 - 09.2019
High School Diploma -
Western High School