Mitchell Wiltzius
Green Bay
Summary
Trustworthy worker skilled in customer/member-focused environments. Dependable and punctual with outstanding customer-service aptitude. Proficient time management in the workplace and dedicated passion to completing tasks. Searching for a fulfilling, supportive work environment, full-time employment and medical insurance. Relocation available upon agreement and terms of employment.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks; Hy-Vee
12.2022 - Current
- Employed Full Time
- Starbucks Certified Barista (Feb. 2023)
- Ordering and Inventory procedures
- Deployment
- Daily & Licensed Store Operations
- Mastrena II Espresso Machine operation proficiency
Barista
Starbucks; Meijer
07.2022 - 11.2022
- Starbucks Barista Certification August 2022
- Offered full time and barista trainer positions
- Cleaned counters, machines, utensils and seating areas daily
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Specialized in cold brew and restock procedures
Teller
Iron Mountain Community Federal Credit Union
05.2018 - 05.2022
- Processed member transactions promptly and accurately, decreasing team workload
- Answer average of 75 telephone or in-person inquiries about checking and savings accounts, transaction history, interest rates, service charges, and lines of credit
- Learned about member's financial needs, establish trust, and optimize service opportunities resulting in quality customer service
- Educate members on use of banking websites and mobile apps
- Conduct regular proof work and followed up on loan payments and deposit corrections
First Year Experience Mentor
Albion College
02.2019 - 02.2021
- Identified issues that hindered student academic achievement
- Worked with 30 individual students total help understand and overcome personal, social, or behavioral problems affecting educational or vocational situations
- Planned, developed, and implemented strategies to convey information with key decision-makers
- Maintained strict confidentiality in all situations
Election Inspector
State Of Michigan
08.2016 - 11.2020
- Chairperson for 2020 election, overseeing precinct of about 2000
- Distribute ballots to voters and answer questions concerning voting procedures and locations
- Use Electronic Poll Book (EPB) to perform data entry and complete election paperwork
- Understand, interpret, and apply specific election laws and ordinances at specific locations
- Perform simple calculations and compiled statistical reports related to elections
Barista
Neu Cup, LLC
06.2016 - 08.2018
- Created average of 50 hot and cold drinks during shifts with consistently positive customer satisfaction
- Upsold specialty items with beverages, increasing store sales
- Maintained and operated espresso machines, blenders, commercial coffee brewers, and coffee pots
- Completed successful daily cash audits to correctly balance drawers at end of each shift
Education
No Degree - Political Science And Music
Albion College
Albion, MI05.2022
Skills
- Cash Handling
- Beverage Preparation
- POS Systems
- New Hire Training
- Performance Improvements
- Hospitality and Professionalism
- Interpersonal Skills
- Cleaning and sanitizing
- Customer Retention
- Wedding Vocalist and Pianist
Timeline
Barista
Starbucks; Hy-Vee
12.2022 - Current
Barista
Starbucks; Meijer
07.2022 - 11.2022
First Year Experience Mentor
Albion College
02.2019 - 02.2021
Teller
Iron Mountain Community Federal Credit Union
05.2018 - 05.2022
Election Inspector
State Of Michigan
08.2016 - 11.2020
Barista
Neu Cup, LLC
06.2016 - 08.2018
No Degree - Political Science And Music
Albion College
Similar Profiles
Brenna HempyBrenna Hempy
Barista at Starbucks, Hy-VeeBarista at Starbucks, Hy-Vee
Dylan SummersDylan Summers
Barista at Starbucks at Hy-VeeBarista at Starbucks at Hy-Vee
Shateeka SpinksShateeka Spinks
Certified Pharmacy Technician at Hy-Vee DrugstoreCertified Pharmacy Technician at Hy-Vee Drugstore