Tyresha Mitchell
Work Preference
Work Type
Location Preference
Location:
Open to relocation:
Minimum Desired Compensation
Important To Me
Customer-focused professional with experience providing exceptional service in fast-paced, high-pressure environments. Skilled in
communicating with diverse individuals, resolving concerns, maintaining confidentiality, following established procedures, and creating positive
customer experiences. Experienced in healthcare environments where professionalism, attention to detail, teamwork, and compliance are
essential. Recognized for remaining calm under pressure and adapting to changing customer needs. Seeking to leverage strong interpersonal,
service, and problem-solving skills as a Flight Attendant.
Work History
Patient Service Representative
6 Months- Assisted patients with appointment scheduling and registration processes.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements..
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Medical Assistant/Receptionist
1 Year 2 Months- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Assisted physicians with minor surgeries, including preparing the operating room and sterilizing instruments.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Lead Manager
2 Years 6 Months- Oversaw daily operations and maintained production schedules and quality standards.
- Monitored inventory levels, coordinating timely replenishment to meet production demands.
- Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Developed and implemented process improvements that enhanced workflow efficiency across manufacturing lines.
Education
Associate of Science - Cyber Security
Honors: National Honor Society. 3.9 GPA
• Global Scholar: Awarded for high academic achievement and cultural competence.
• Study Abroad: Completed an international study program in Germany.
• Relevant Coursework: Network Security, Data Privacy, HIPAA Compliance, and Risk Management
Certifications
• Red Hat Certified System Administrator
(RHCSA) II
• AWS Academy Graduate - Cloud
Foundations
• Pen Test (Ascend Education)
• Introduction to Cisco Networking