Miteria Mcshan
Kemper Life Insurance
Eutaw,AL
4
years of professional experience
Dynamic insurance agent with a proven track record at Kemper Life Insurance, excelling in client relationship management and new client acquisition. Skilled in policy writing and negotiation, I consistently exceeded sales quotas while fostering trust through exceptional customer service and effective communication. Committed to delivering tailored insurance solutions that enhance client satisfaction.
Work History
Insurance Agent
6 Months- Developed customized insurance solutions for clients, enhancing satisfaction and retention.
- Managed client relationships through effective communication and follow-ups, fostering trust and loyalty.
- Educated clients on coverage options, helping them make informed decisions regarding their insurance needs.
- Collaborated with underwriters to assess risk factors and determine appropriate coverage terms for clients.
- Implemented strategies to improve processing times for claims, increasing overall operational efficiency.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
IFC
1 Year 5 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Production Operator
1 Year 4 Months- Assisted in troubleshooting equipment malfunctions, minimizing downtime during production runs.
- Implemented safety protocols and contributed to a culture of workplace safety among peers.
- Trained new employees on operational procedures and best practices for efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products for defects and flaws using proper QA procedures.
- Reduced downtime with proactive troubleshooting and timely resolution of equipment issues.
- Complied with company and OSHA safety rules and regulations.
- Made sure that products were produced on time and are of good quality.
- Inspected products and machines to maintain quality and efficiency.
- Met production targets and tight deadlines by collaborating closely with team members.
Education
- Accounting
High School Diploma - English, Math, Science, & Social Studies
Skills
Customer service
Licensed insurance agent
Professionalism and ethics
Quotes and sales
Account management
Life insurance
Policy writing
Health insurance
Policy renewals
Leads prospecting
Lead development
Relationship building
Critical thinking
Client prospecting
Customer engagement
Client interviews
Communication Skills
Leadership Skills
Accomplishments
- Documented and resolved Issue which led to Results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Insurance Agent
Kemper Life Insurance
01.2025 - 07.2025Read More
IFC
WestRock
11.2022 - 04.2024Read More
Production Operator
Brose
06.2021 - 10.2022Read More
Alabama A&M University
from Accounting
Read More
Greene County High School
High School Diploma from English, Math, Science, & Social Studies
Read More