Mitra Foroodi

Training & Learning Design Instructional Content & Documentation Stakeholder Collaboration & Project Delivery

• Developed and delivered comprehensive training programs (live workshops, virtual sessions, and self-paced learning materials) to onboard and upskill HR, Finance, and cross-functional teams on UKG Pro (UltiPro) and Workforce Management tools, improving system proficiency and uptake.
• Designed role-based curriculum and job aids that simplified complex system workflows and supported ongoing employee development—from new hire orientation to advanced user proficiency.
• Facilitated interactive learning experiences for diverse audiences, translating technical requirements into practical, easy-to-understand training that increased adoption and reduced support requests.
• Assessed training needs and performance gaps by collaborating with business leaders and end users, then prioritized learning initiatives that aligned with organizational goals.
• Established feedback loops and evaluation metrics to measure training effectiveness and iteratively improve curriculum, materials, and instructional approaches.
• Authored detailed standard operating procedures, quick-reference guides, and online learning modules that empowered employees to self-serve solutions and accelerated onboarding.
• Created executive dashboards and visual analytics to support leadership decision-making and assess training ROI, reinforcing the value of learning investments.
• Partnered with HR, Finance, and technical teams to define learning outcomes, map training paths, and support change management for new system releases.
• Led requirements workshops and cross-functional reviews that ensured training content accurately reflected business needs and system behavior.
• Coordinated user acceptance testing (UAT), pilot training, and rollout plans to validate readiness and refine training materials prior to wide release.

• Implemented and administered Cornerstone LMS with Pluralsight and Lynda.com integrations (7,000+ courses)
• Produced monthly executive usage reports to evaluate training effectiveness
• Automated provisioning workflows in partnership with IT, improving onboarding efficiency
• Supported career development and training adoption across IT staff
• Built executive KPI dashboards, coder productivity models, and multi-system crosswalks
• Presented operational data at leadership meetings to inform staffing and performance decisions
• Partnered with Audit to build reconciled reporting logic, improving compliance and reducing review cycle time
• Acted as unofficial IT support for 44 coders, resolving workstation, VPN, credential, and application issues

• Designed and delivered data-driven presentations and performance workshops for clinical coding teams and leadership to enhance accuracy and productivity.
• Built ongoing instructional resources and KPI dashboards that supported continuous learning and performance improvement.
• Acted as primary support and coach for coders, troubleshooting technical issues while reinforcing best practices.

• Managed approximately 27 calls and 35 cases daily from customers and delivered full satisfaction within our SLA timelines.
• Developed training materials and documentation for internal teams and client organizations
• Delivered virtual and onsite training, improving product onboarding and adoption
• Trained new hires and sales teams on product functionality and positioning

• Trained clinical staff during RIS, PACS, OIS, and Epic Cadence implementations
• Coordinated project work plans with site leads and clinical departments

• Provided IT helpdesk and network support to county departments
• Contributed to development of internal ticket tracking software