Mitra Momeni
Las Vegas,NV
Summary
Dynamic Floor Manager with extensive experience at MGM Resorts, excelling in staff training and process improvement. Proven track record in enhancing guest satisfaction and optimizing inventory management. Adept at fostering team collaboration and ensuring safety compliance, resulting in a consistently high standard of service delivery.
Overview
7
7
years of professional experience
Work History
Floor Manager
MGM Resorts
Las Vegas, NV
10.2024 - Current
- Supervised daily operations, ensuring adherence to company policies and standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented process improvements, enhancing workflow efficiency and productivity.
- Managed inventory control, optimizing stock levels and reducing waste.
- Resolved customer issues promptly, maintaining high satisfaction levels.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
Assistant Executive Housekeeper
Mastercorp
Las Vegas, NV
09.2023 - 10.2024
- Supervised daily housekeeping operations to ensure adherence to cleanliness standards.
- Collaborated with staff to implement efficient cleaning schedules and improve workflow.
- Trained new team members on proper cleaning techniques and safety protocols.
- Conducted inventory checks and coordinated supply orders for housekeeping materials.
- Assisted in recruiting, hiring, and onboarding new team members to ensure consistent staffing levels within the housekeeping department.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and orderliness in all areas of the hotel.
- Maximized productivity by effectively managing employee scheduling, balancing workload with available resources while minimizing overtime expenses.
- Maintained strict compliance with OSHA regulations to ensure a safe working environment for staff members.
Housekeeping Manager
Mastercorp
Las Vegas, NV
12.2022 - 09.2023
- Supervised daily housekeeping operations to ensure high cleanliness standards across all facilities.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Developed and implemented cleaning schedules to optimize workflow efficiency.
- Conducted regular inspections to maintain compliance with quality assurance guidelines.
- Collaborated with management to address guest feedback and improve service delivery.
- Managed inventory of cleaning supplies, reducing costs through effective sourcing strategies.
- Worked with front desk to respond promptly to all guest requests.
- Managed staff of Number housekeepers.
Lead Supervisor
Mastercorp
Las Vegas, NV
09.2021 - 12.2022
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored new staff on workflow processes and system usage.
- Conducted performance evaluations, providing constructive feedback for continuous improvement.
- Implemented quality control measures, maintaining high service standards across all shifts.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Trained personnel to develop new team leads for Type department needs.
Housekeeping Supervisor
Mastercorp
07.2020 - 09.2021
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and protocols.
- Trained and mentored new staff on effective cleaning techniques and safety procedures.
- Conducted inspections of guest rooms and public areas to maintain quality assurance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Housekeeper
Mastercorp
01.2019 - 07.2020
- Maintained cleanliness and organization in assigned areas according to company standards.
- Utilized cleaning equipment and supplies safely to ensure effective service delivery
- Implemented efficient cleaning routines to enhance overall operational effectiveness.
Education
High School Diploma -
College of Southern Nevada
Las Vegas, Nevada, NVSkills
Staff training
Inventory management
Process improvement
Customer service
Team leadership
Quality assurance
Safety compliance
Scheduling coordination
Guest satisfaction enhancement
Employee management
Health and safety
Scheduling and planning
Team training and development
Team building
Floor management
Languages
Persian
Full Professional
Arabic
Limited Working
Timeline
Floor Manager
MGM Resorts
10.2024 - Current
Assistant Executive Housekeeper
Mastercorp
09.2023 - 10.2024
Housekeeping Manager
Mastercorp
12.2022 - 09.2023
Lead Supervisor
Mastercorp
09.2021 - 12.2022
Housekeeping Supervisor
Mastercorp
07.2020 - 09.2021
Housekeeper
Mastercorp
01.2019 - 07.2020
High School Diploma -
College of Southern Nevada