Mitzi Diaz
Marietta,GA
Summary
Friendly and organized professional with experience in receptionist and customer service roles. Skilled at supporting clients managing tasks efficiently, and creating a positive experience.
Overview
7
7
years of professional experience
Work History
Dispatcher/Customer Service Representative
Universal Taxi LLC
Marietta, GA
01.2024 - Current
- Monitored real-time traffic conditions to adjust routes and minimize delays.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Store Manager in Training
Hibbett Sporting Goods
Marietta, GA
12.2023 - 07.2024
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
Medical Receptionist
Clinica De La Salud Smyrna
Marietta, GA
09.2019 - 03.2021
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls.
- Scheduled laboratory tests, radiology exams, and specialist appointments as per doctors orders.
- Helped patients complete necessary medical forms and documentation.
Prestige Beauty Advisor
Ulta
Smyrna, GA
02.2019 - 02.2021
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
Education
GED -
Athens Technical College
Athens, GA05-2016
Skills
- Store operations
- Operational Efficiency
- Brand Awareness
- Employee Scheduling
- Merchandise planning
- Promotional Events
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher/Customer Service Representative
Universal Taxi LLC
01.2024 - Current
Store Manager in Training
Hibbett Sporting Goods
12.2023 - 07.2024
Medical Receptionist
Clinica De La Salud Smyrna
09.2019 - 03.2021
Prestige Beauty Advisor
Ulta
02.2019 - 02.2021
GED -
Athens Technical College