Mitzi Fafinski
Denver,NC
Summary
Dental professional with solid foundation in Dental clinical and Front office operations. Skilled in supporting dental procedures and patient care. Proven ability to adapt to dynamic work environments and collaborate effectively with dental teams. Known for attention to detail and excellent communication skills, fostering positive experience for patients and colleagues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Coordinator/Front Desk Operations
Lakeside Implant and Oral Surgery
Huntersville, NC
03.2024 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external sources.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Managed inventory of office supplies, ensuring essential items were always in stock.
Patient Care Coordinator/Sterilization/Recovery
Lakeside Implant and Oral Surgery
Huntersville, NC
03.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Answered over 50 incoming calls, scheduled appointments and filed medical records daily.
- Facilitated communication between patients and various departments and staff.
- Ensured compliance with OSHA regulations by staying up-to-date on industry standards for sterilization practices.
- Monitored expiration dates on all chemical solutions used in the cleaning process, ensuring their effectiveness during every cycle.
- Prepared exam rooms for patients, ensuring all necessary tools were properly sterilized and ready for use.
- Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
- Aided in precise diagnosis by efficiently performing diagnostic imaging tasks such as x-rays and impressions.
- Delivered compassionate post-operative care, addressing concerns promptly and offering support throughout the healing process.
- Reduced surgery downtime by maintaining a well-organized inventory of supplies and materials required for procedures.
- Enhanced patient comfort by providing attentive pre-operative care and preparation.
- Streamlined administrative processes by developing an organized system for managing patient records, referrals, and follow-up appointments.
Surgical Dental Assistant
Carolina Center for Oral and Facial surgery
Denver, NC
02.2022 - 01.2024
- Performing patient care activities as a member of the surgical team, taking and developing x-rays, cleaning, packaging, sterilizing, and storing supplies, instruments, and equipment
- Documents patient care records and other forms according to Practice policy
- Performs assisting duties and responsibilities and trains new clinical staff to insure a smooth flow in clinical department
- Reviews schedule in advance and prepares as necessary (make sure implants, abutments, splints, stents
- Assists doctors with surgical procedures (extractions, biopsies, implants, bone grafts, etc.); suction, irrigation, pass instruments, PRF, Nitrous, IV anesthesia, etc
- Prepares patient and room set-up for appropriate procedure/exam
- Reviews post-op instructions with surgery patients
- Reviews charts/paperwork before doctor sees patient; completes appropriate paperwork
- Helps in workroom and with restocking clinical supplies
- Complies with all OSHA and office policies and procedures
- Records accurate anesthesia record charting
- Maintain clear airways on sedated patients; performs suction on sedated patients
- Performs post-op patient monitoring recovery, including staying with patient until caretaker arrives
- Implant planning and IOS Digital scanning for surgical guides
Surgical Dental Assistant
Charlotte Oral Surgery
Charlotte, NC
12.2019 - 02.2022
- Facilitates services including gathering vitals, blood pressure, radiographs, charting all medical health history and consultations with patients for treatment plan.
- Prepared surgical trays and set up all treatment rooms for treatment.
- Cleaned and sanitized rooms, and sterilization of equipment and instruments.
- Chairside assisting with all procedures including (extractions, biopsies, implants, bone grafting, complex procedures, PRF, sutures and removal, IV anesthesia, nitrous oxide, oral sedation).
- Providing pre and post op recovery instructions and care with patient recovery.
- Operate x-ray equipment.
- Scanning patients with CEREC Digital Imaging.
- Took Impressions/Pouring and grinned models for Implant and Sleep Apnea Patients.
- Maintained inventory and ordering for supplies.
- Maintained Stocking rooms with surgical supplies.
- Patient charting.
- Greet patients and perform pre surgical preparations.
- Monitor patient vitals before, during, and after surgery
- Performed Monthly equipment maintenance check reports.
- Managed Crash cart medication, medical supplies, expiring medication checks list, and destroyed all expired medications and medical supplies monthly.
- Responsible for arranging monthly team anesthesia training, and certifications.
Cosmetology Instructor
Toni & Guy LLC
Colorado Springs, CO
03.2013 - 09.2019
- Responsible for upholding all State Sanitation and regulations on clinical floor
- Promoted advancement of professional skills for securing certification, employment, leadership development
- Used variety of teaching techniques to encourage student critical thinking and discussion in Cosmetology course.
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
- Organized hair shows and competitions for students.
- Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.
- Created detailed and comprehensive lesson plans based on Colorado state cosmetology curriculum.
- Developed and maintained effective frameworks, standards and requirements.
- Prepared course objectives to follow school's curriculum standards established by school and state.
Education
Dental Assisting Certification/Office Operations - Dental Assisting
Lake Norman Dental Assisting School
Mooresville12.2019
NC Cosmetology License - Cosmetology
Paul Mitchell The School
Gastonia, NC06.2004
High School Diploma -
East Lincoln High School
Denver, NC05.2003
Skills
- Office administration
- Schedule management
- Sterilization techniques
- Knowledge in Microsoft office
- Multitasking
- Records management
- Detail-oriented
- Strong writing and verbal skills
- Well Organized
- Strong manual dexterity
- Patient care
- Preoperative preparation
- Emergency management
- Radiographic imaging
- Surgical room setup
- Patient recovery support
- Dental terminology
- Appointment scheduling
- Teamwork and collaboration
- Multitasking
- Office administration
- Inventory
Languages
English
Certification
- BLS
- ACLS
- PALS
- DANNCE
- NITROUS OXIDE
- OSHA
- RADIOLOGY
- HIPAA
- CORONAL POLISHING
Timeline
Administrative Coordinator/Front Desk Operations
Lakeside Implant and Oral Surgery
03.2024 - Current
Patient Care Coordinator/Sterilization/Recovery
Lakeside Implant and Oral Surgery
03.2024 - Current
Surgical Dental Assistant
Carolina Center for Oral and Facial surgery
02.2022 - 01.2024
Surgical Dental Assistant
Charlotte Oral Surgery
12.2019 - 02.2022
Cosmetology Instructor
Toni & Guy LLC
03.2013 - 09.2019
Dental Assisting Certification/Office Operations - Dental Assisting
Lake Norman Dental Assisting School
NC Cosmetology License - Cosmetology
Paul Mitchell The School
High School Diploma -
East Lincoln High School