Mitzi Faulkner
Tomball,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Regional Account Manager
First Onsite Property Restoration
2022.08 - Current
- Generated leads through networking, cold calls and industry connections.
- Renegotiated contracts with expiring accounts to continue relationships with current company clients.
- Built relationships with customers and community to promote long term business growth.
- Kept detailed records of daily activities through CRM database.
- Contributed to event marketing, sales and brand promotion.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Planned marketing initiatives and leveraged referral networks to promote business development.
Academic Advisor
Lone Star College System
2013.10 - 2022.09
- Acknowledged student inquiries and resolved problems related to curriculum and course prerequisites.
- Provided support and guidance to students experiencing academic and personal troubles.
- Assisted students in selecting courses to align with individualized educational plan.
- Managed caseload of more than 250 students
- Transfer alignment and eligibility planning
- Designated campus Foster Care "Navigator" representative
- Designated campus Academic Probation Advisor
- Tomball representative for updated TSI standards and implementation
- Backup to Veterans Advisor
- Backup International Advisor
- LifePATH representative
- Assisted with planning and implementation of New Student Orientation for LSC Tomball
- Provided support for calling campaigns and other recruitment or student initiatives directed by Student Services.
Education
Post-Bachelor's Teaching Certificate - Special Education EC-12
Texas Education Agency
Austin, TX08.2010
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX12.2008
Associate of Arts - Business Administration
Lone Star College System
Spring, TX12.2005
Skills
- Client Needs Assessment
- Customer Relationship Management (CRM) Software
- Customer Service Excellence
- Product and Service Sales
- Business Administration
- Marketing and Advertising
- Trade Show Events and Presentation
Additional Information
Companion Volunteer for Dierksen Hospice.
Companion Volunteer for Peach Creek Assisted Living
Affiliations
Texas Assisted Living Association
International Facility Management Association
Hotel and Lodging Association of Greater Houston
Association of Texas Professional Educators
Greater Tomball Area Chamber of Commerce
The Woodlands Area Chamber of Commerce
Timeline
Regional Account Manager
First Onsite Property Restoration
2022.08 - Current
Academic Advisor
Lone Star College System
2013.10 - 2022.09
Post-Bachelor's Teaching Certificate - Special Education EC-12
Texas Education Agency
Bachelor of Science - Criminal Justice
Sam Houston State University
Associate of Arts - Business Administration
Lone Star College System
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