Mitzi Soto-Hernandez
Milwaukee,WI
Summary
Adaptable individual with a versatile background in restaurant service and educational settings. Known for strong classroom management and customer service skills, committed to creating positive experiences and supporting team objectives.
Overview
1
1
Language
3
3
years of professional experience
Work History
Server
Jalisco Cocina y Bar 1987
Milwaukee, WI
2026.05 - Current
- Attended to guests' needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Managed multiple tables during busy service hours, ensuring timely service and guest satisfaction.
- Resolved guest complaints promptly, contributing to improved satisfaction and repeat business.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Processed customer payments efficiently, expediting transactions and enhancing overall dining experience. from customers using cash registers or POS systems.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
Sunday School Teacher
Iglesia Jesucristo Amoroso Redentor
Milwaukee, WI
2025.06 - Current
- Prepared and presented Sunday School lessons, utilizing teacher guide and other creative resources.
- Created engaging lesson plans for diverse age groups to enhance learning experiences.
- Evaluated student performance to tailor lessons to individual learning needs.
- Ensured safe environment for children and teachers by enforcing church policies.
- Managed classroom supplies inventory, equipment, and materials necessary for teaching activities.
- Facilitated discussions with parents after class to strengthen partnerships. after class to establish cooperative relationships.
Restaurant Head Hostess/Server
Papa Luigi's Restaurant
Cudahy, Wisconsin
2023.06 - 2026.07
- Greeted and welcomed guests to create a positive dining atmosphere.
- Managed reservations and seating arrangements for efficient table turnover.
- Trained new host staff on customer service protocols and restaurant procedures.
- Resolved guest inquiries and complaints with professionalism, enhancing overall dining experience.
- Monitored seated guests and seating availability using reservation software to optimize table management.
- Supervised host team, ensuring timely completion of duties to maintain smooth service flow.
- Assisted servers and kitchen staff with communication during busy service periods.
- Delivered food orders promptly and courteously.
- Delivered exceptional customer service in a fast-paced dining environment.
Education
High School Diploma -
St. Thomas More High School
Milwaukee, WI2025-05
Skills
- Effective communication
- Problem solving
- Time management
- Strong work ethic
- Friendly and outgoing
- Support and collaboration
- Classroom management
- Adaptive technology
- Family involvement
Languages
Spanish
Native/ Bilingual
Timeline
Server
Jalisco Cocina y Bar 1987
2026.05 - Current
Sunday School Teacher
Iglesia Jesucristo Amoroso Redentor
2025.06 - Current
Restaurant Head Hostess/Server
Papa Luigi's Restaurant
2023.06 - 2026.07
High School Diploma -
St. Thomas More High School