Mitzi Torres-Hooks
Killeen,TX
Summary
Customer Service Assistant with a proven track record of high productivity and efficient task completion. Specialized in conflict resolution and customer relationship management, demonstrating strong multitasking abilities. Exceptional communication and problem-solving skills enhance customer satisfaction and loyalty. Maintains professionalism and courtesy in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Office Assistant
SSIrrigation and Landscaping
Killeen, TX
03.2023 - 05.2025
- Managed communication by checking messages, returning phone calls, and setting appointments efficiently.
- Coordinated administrative tasks, including applying for permits and dispatching technicians, leveraging familiarity with government websites.
- Generated work orders and invoices while maintaining inventory to support operational efficiency.
Stylist
Sports Clip
Copperas Cove, TX
01.2019 - 05.2020
- Specialized in men's haircuts, delivering personalized consultations to enhance client satisfaction.
- Managed team operations, overseeing opening and closing procedures to maintain efficiency.
- Handled financial transactions with accuracy to ensure operational reliability.
Cleaning Laborer, and Housekeeping Cleaners
Self employed
Killeen, TX
07.2015 - 02.2018
- Managed weekly housekeeping and shopping tasks for multiple clients, ensuring organized scheduling and efficient service.
- Coordinated client appointments and provided assistance with bill payments and financial management, enhancing client satisfaction.
- Executed comprehensive move-out cleanups and estate cleanups, delivering thorough and reliable service.
CNA
Rosewood Nursing Home
Killeen, TX
12.2003 - 05.2014
- Collaborated with the lead nurse to perform trained medical tasks such as taking vital signs, maintaining accurate activity charts, and fostering communication with families and team members.
- Provided compassionate assistance to residents with daily living activities, including personal grooming, meal preparation, and recreational exercises.
Education
High School Diploma -
05.2018
Some College (No Degree) - Business Administration
I
- Professional Development Courses:
- Academic Achievements and Honors:
- Dean's List
- 3.5 GPA
Some College (No Degree) - Cosmology/Stylist
I
- Professional Development Courses:
- Academic Achievements and Honors:
- Dean's List
- 3.5 GPA
- Workshops and Seminars Attended:
Skills
- Customer service and support
- Team collaboration
- Document preparation
- Client relationship management
- Billing and invoicing
- Problem solving
- Administrative expertise
- Multitasking abilities
- Adaptability and flexibility
- Telephone and email etiquette
References
References available upon request.
Timeline
Office Assistant - SSIrrigation and Landscaping
03.2023 - 05.2025
Stylist - Sports Clip
01.2019 - 05.2020
Cleaning Laborer, and Housekeeping Cleaners - Self employed
07.2015 - 02.2018
CNA - Rosewood Nursing Home
12.2003 - 05.2014
Central Texas College - High School Diploma,
Strayer University - Some College (No Degree), Business Administration
Vista College - Some College (No Degree), Cosmology/Stylist
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