Mi’Yahna Robinson
Orange
Summary
Dedicated and detail-oriented professional with over 4 years of combined experience in customer service, healthcare support, and data entry. Proven ability to manage high call volumes, maintain accurate records, and provide compassionate service in fast-paced environments. Skilled in remote communication, problem-solving, and handling sensitive information with confidentiality.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative (Remote)
Conduent, Inc.
03.2024 - Current
- Manage a high volume of inbound and outbound calls while maintaining professionalism and efficiency
- Resolve customer concerns related to accounts, billing, and services with strong problem-solving skills
- Accurately document all customer interactions in real-time systems
- Meet and exceed performance metrics including call time, resolution rate, and customer satisfaction
- Navigate multiple systems simultaneously in a remote work environment
Patient Care Coordinator / Medical Administrative Assistant
Valley Health System
Paramus
06.2022 - 02.2024
- Provided administrative and patient support in a fast-paced healthcare environment
- Scheduled appointments and verified insurance eligibility for patients
- Maintained and updated confidential patient records using EHR systems
- Assisted patients with questions regarding services, billing, and documentation
- Collaborated with healthcare professionals to ensure smooth daily operations
Data Entry Clerk / Call Center Associate (Remote)
Sutherland Global Services
01.2021 - 05.2022
- Entered and maintained large volumes of data with a high level of accuracy and attention to detail
- Handled inbound calls to assist customers with account and technical inquiries
- Maintained strict confidentiality when working with sensitive personal information
- Met daily productivity and quality assurance benchmarks
- Assisted in troubleshooting and resolving customer concerns efficiently
Education
High School Diploma -
Essex County Vocational Technical Schools
Newark, NJ 09.2017 - 06.2020
Skills
- Call Center Operations
- Healthcare Administration
- Data Entry
- Customer Service
- EHR Systems
- Microsoft Office
- Remote Work
- HIPAA Compliance
Timeline
Customer Service Representative (Remote)
Conduent, Inc.
03.2024 - Current
Patient Care Coordinator / Medical Administrative Assistant
Valley Health System
06.2022 - 02.2024
Data Entry Clerk / Call Center Associate (Remote)
Sutherland Global Services
01.2021 - 05.2022
High School Diploma -
Essex County Vocational Technical Schools
09.2017 - 06.2020