Miyaishia Bess
4805 Winneste Ave,OH
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at LaRosas Call Center. Expert in employing problem-solving abilities and critical thinking to address customer inquiries, leading to a significant increase in repeat business. Skilled in active listening and adept at managing high-stress situations, ensuring professional resolutions and customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
STNA
IntelyCare
01.2023 - Current
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
Customer Service Representative
LaRosas Call Center
06.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Western Hills University High School
Cincinnati, OH05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
STNA
IntelyCare
01.2023 - Current
Customer Service Representative
LaRosas Call Center
06.2021 - 12.2022
Western Hills University High School