Marcy Miller
Birmingham
Summary
Highly dependable and articulate Customer Service Professional with a proven 10-year track record spanning administrative support, remote data analysis, and high-volume retail and hospitality environments. Expert in multi-line phone call management, calendar scheduling, and complex digital multitasking. Adept at maintaining a calm, empathetic demeanor and utilizing CRM software to streamline logistics and resolve client inquiries efficiently.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
AI Training Specialist
Outlier
12.2024 - 01.2026
- Provided detailed, analytical feedback to optimize AI model response quality, reasoning capabilities, and contextual understanding.
- Labeled, ranked, and corrected complex digital datasets to support system-wide model performance.
- Analyzed large volumes of generated content for strict factual consistency, tone adjustment, and professional communication standards.
Front Desk Receptionist
Music Dance . Edu
Randolph, MA
05.2025 - 12.2025
- Managed high-volume multi-line phone systems, efficiently routing calls, resolving client inquiries, and managing digital correspondence
- Utilized internal CRM systems to register new students, process account data, and maintain strict data accuracy
- Coordinated complex organizational calendars, seamlessly scheduling performances and managing timeline logistics to ensure zero scheduling conflicts
Server/ Desserts / Salads
Prime 41
01.2026 - 06.2026
- Prepared salads and desserts with a focus on presentation and quality.
- Multitasked in a fast-paced kitchen to get orders out to guests quickly and accurately.
- Communicated clearly with kitchen staff and servers to keep food service running smoothly.
- Kept food stations clean, organized, and stocked under strict safety guidelines.
Server / Host / To Go / Front Counter Associate
Walk-Ons, WingHouse, Islands Pizza Tavern
Tampa, FL
10.2021 - 01.2025
- Thrived in high-volume, fast-paced environments, managing multiple customer accounts simultaneously while maintaining top-tier service standards.
- Developed strong verbal de-escalation skills, resolving client grievances effectively to ensure repeat business and brand loyalty.
- Operated complex Point of Sale (POS) software to accurately process financial transactions and update digital inventory.
Licensed Full Specialist ( Clinical Training Program )
American Institute of Beauty
Tampa, FL
06.2022 - 03.2023
- Client Consultation & Care: Provided high-touch, personalized client consultations to assess needs, recommend specialized treatments, and ensure top-tier satisfaction.
- Attention to Detail & Safety: Maintained strict adherence to state board regulations, hygiene protocols, and technical precision during clinical procedures.
- Relationship Building: Developed strong interpersonal communication skills, managing client bookings and building a loyal, repeat customer base.
Concessions/Usher
AMC Movie Theater
Braintree, MA
04.2019 - 03.2020
- High-Volume Transactions: Operated Point of Sale (POS) systems to process cash and digital transactions accurately during peak, fast-paced theater hours.
- Customer Relations: Welcomed guests, provided direct assistance with ticketing and venue navigation, and maintained a positive guest experience.
- Compliance & Standards: Managed inventory control and food handling procedures in strict compliance with safety, sanitation, and cleanliness guidelines.
Team Member
JumpStart
Boston, MA
07.2019 - 08.2019
- Program Facilitation: Assisted in preschool classroom environments for Horizons for the Homeless, supporting early childhood development and community care initiatives.
- Activity Design: Created and implemented engaging educational activities to foster an interactive, supportive classroom environment.
- Active Engagement: Led interactive reading sessions and group activities to build student language literacy and social skills.
Intern
Music Dance.edu
Randolph, MA
08.2017 - 07.2018
- Administrative Coordination: Handled high-volume phone correspondence and inquiries, accurately scheduling performance timelines and coordinating multi-site logistics for a non-profit organization.
- Instruction & Mentorship: Developed and delivered structured lesson plans to teach elementary-aged students basic piano and flute execution skills.
- Adaptability & Lesson Planning: Created tailored, specialized learning activities customized to match each individual child's skill level and progress rate.
- Classroom Management: Facilitated group engagement and maintained an organized, highly encouraging learning environment.
Retail Sales Associate
Old Navy, Primark, HomeSense
Braintree, MA
06.2016 - 10.2018
- Provided friendly, high-quality customer service on the sales floor, assisting guests with product selection and inquiries.
- Processed cash, card, and digital transactions quickly and accurately while operating Point of Sale (POS) register systems.
- Managed large volumes of inventory, efficiently unpacking shipments, organizing stockrooms, and maintaining visual merchandising standards.
- Executed suggestive selling techniques to promote store promotions, meet sales goals, and drive brand loyalty.
Education
Licensed Full Specialist -
American Institute of Beauty
Saint Petersburg, FL03-2023
Education - Bachelors course work in English
University of Massachusetts-Amherst
Amherst, MA08-2020
Skills
- Phone Call Management - Proves you can handle high call volumes
- Active Listening - Essential for resolving customer complaints
- Conflict De-escalation - Shows you can stay calm under pressure
- Remote Task Prioritization - Proves you don't need constant supervision
- Client Relationship Building - Highlights your empathy and care
- CRM System Proficiency - Shows you know how to navigate customer databases
- Point of Sale (POS) Systems - Validates your transactional accuracy
Core Capabilities
Technical Software & Tools
- Microsoft Office (Word, Excel) - A standard requirement for data entry
- Google Workspace (Docs, Sheets) - Proves you are collaborative online
- Live Chat & Ticketing Systems - Perfect for non-phone/chat support role
- Live Chat & Ticketing Systems - Perfect for non-phone/chat support roles
- High-Volume Data Entry - Crucial for maintaining clean digital records
- Calendar & Appointment Scheduling - Highlights your organization and logistics skills
- Professional Written Communication - Signals that your email and chat game is flawless
- Multitasking & Time Management - Shows you can balance calls and typing seamlessly
Administrative Support
Certification
- Driver's License
- ServSafe Alcohol Certification
- Nail Technician License
- Esthetician License
- Food Handler Certification
Languages
English
Timeline
Server/ Desserts / Salads
Prime 41
01.2026 - 06.2026
Front Desk Receptionist
Music Dance . Edu
05.2025 - 12.2025
AI Training Specialist
Outlier
12.2024 - 01.2026
Licensed Full Specialist ( Clinical Training Program )
American Institute of Beauty
06.2022 - 03.2023
Server / Host / To Go / Front Counter Associate
Walk-Ons, WingHouse, Islands Pizza Tavern
10.2021 - 01.2025
Team Member
JumpStart
07.2019 - 08.2019
Concessions/Usher
AMC Movie Theater
04.2019 - 03.2020
Intern
Music Dance.edu
08.2017 - 07.2018
Retail Sales Associate
Old Navy, Primark, HomeSense
06.2016 - 10.2018
Licensed Full Specialist -
American Institute of Beauty
Education - Bachelors course work in English
University of Massachusetts-Amherst