Mobin Amini
Lake Elsinore,CA
Summary
To work in a suitable position in a dynamic company where I would be able to utilize my expertise and knowledge and at the same time have the opportunity to update and increase them.
Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
District Manager
UBreakiFix by Asurion
Seal Beach, CA
11.2020 - Current
- Directed strategic initiatives to enhance customer satisfaction and streamline service delivery across multiple locations.
- Led training programs for staff to improve technical skills and elevate overall team performance.
- Coordinated inventory management processes to optimize resource allocation and minimize operational downtime.
- Implemented quality assurance measures to maintain high standards of service and product reliability.
- Mentored store managers on best practices in customer engagement and sales techniques for improved results.
- Evaluated market trends to adjust strategies that align with evolving customer needs and preferences.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
Customer Service
All Access Limousine
Ca, USA
04.2018 - 07.2020
- Providing information in response to customer questions and concerns efficiently and effectively via phone and written communication.
- Composing letters and other electronic correspondence to customers inquiring about unsatisfactory services/compliments.
- Compiling statistics and reports on correspondence activity.
- Identify and report any safety issues immediately to manager.
- Complete other duties may be assigned.
Cashier
7-Eleven
USA
08.2020 - 2020
- Delivered exceptional customer service by accurately processing transactions and addressing inquiries with professionalism.
- Managed cash register operations, maintaining balanced drawers and adhering to company cash handling policies.
- Maintained a clean and organized checkout area, promoting a welcoming shopping environment for customers.
Assistant Caretaker
Assistent for dig i sverige
Sweden
05.2016 - 02.2018
- Overseeing medication and prescriptions usage, appointment reminders and administering medicine.
- Help with getting in and out of a wheelchair or car.
- Following a care plan and noticing any changes in the individual’s health, recording and reporting any differences.
- Conducting training sessions for other caregivers.
Marketing officer
NICC Co. Ltd
Kabul, Afghanistan
02.2015 - 12.2015
- Assist in the development and implementation of a marketing strategy that promotes the products and services of company.
- Assist in the development and implementation of marketing plans designed to build relationships with current clients and bring new relationships into the company.
- Ensure that all marketing materials are in a consistent style and theme and have the right logo and information, focusing on company branding.
- Organize and attend marketing activities or events to raise brand awareness.
- Plan advertising and promotional campaigns for products or services on a variety of media (social, print etc.)
- Prepare content for the publication of marketing material and oversee distribution.
- Conduct market research to identify opportunities for promotion and growth.
- Collaborate with managers in preparing budgets and monitoring expenses.
- Add value to company by contributing to the strategic decision-making of company by providing new perspectives and examining alternative strategies.
Marketing Officer
1Tv Media
Kabul, Afghanistan
06.2014 - 12.2014
- Preparing planning and project managing the publication of all publicity material to maximize brand promotion.
- Creating and developing new innovative ways to communicate the company message to their existing customers.
- Planning and project managing marketing events and evaluating their success.
- Evaluating the effectiveness of all marketing activity.
- Developing and implementing an internal marketing programme.
- Supporting the marketing manager in day to day marketing activities.
Kiosk CRI support
Roshan Telecom Company
Afghanistan
07.2013 - 05.2014
- Monitoring performances of Kiosk operators based on agreements are signed in between Roshan and dedicated distributor & kiosk operator.
- To achieve the goals & objectives of the organization based on given budgeted targets and Business plans.
- Overall supervision from sales activities of sales staff.
- Management of distributors retailers kiosk operators and flagship stores.
- Extending contracts for Kiosk operators.
Admin Officer
Awand Legal Service Company Co. ltd
Kabul, Afghanistan
05.2012 - 06.2013
- Assist in administrative/clerical support to managers and executives maintaining records.
- Handling correspondence and completing tasks as assigned.
- Assist tracking of new employees;
- Ensure proper clearance and records setup in time card systems.
- Manage and monitor time sheets, accumulated vacation and sick hours.
- Shall provide general administrative and organizational support for the office.
- Part time
Customer Service Representative (CSR)
Roshan Telecom Company
Afghanistan
02.2012 - 01.2013
- Ensure to provide excellent customer service through phone e-mail chat etc. in timely and accurate manner.
- Serve as liaison between technical support team management and customer to improve customer service and business productivity.
- Analyze customer complaints and provide appropriate corrective actions.
- Assist directly or route customers to the appropriate personnel for assistance.
- Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
- Track follow-up and resolve customer’s outstanding issues in a timely fashion.
- Prepare documentation and reports on routine customer correspondence for future reference purpose.
- Maintain weekly reports on customer inquiries responses and feedback so as to develop customer service analytics and trends.
Education
Master of Science - Business Administration
Bakhtar University
Kabul, Afghanistan01-2012
Bachelor’s Degree - Business Administration
Bakhtar University
Kabul, Afghanistan01-2012
Baccalaureate - undefined
Oxford High School and College
Peshawar, Pakistan01-2009
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Sales management
- Customer relations
- Financial management
- Decision-making
- Employee scheduling
- Workforce development
- Policies and procedures
- Business planning
Certification
- Microsoft Certified System Engineer (MCSE) Course, CARVIT Institute of IT, Pakistan, 2008-11 to 2009-03
- Microsoft Office User Specialist (MOUS), Capital institute of IT, Peshawar, Pakistan, 2007-10 to 2008-02
- English Conversation Class, SIEL Institute, Peshawar, Pakistan, 2007-05 to 2007-07
- Computer Advance Hardware Course, Creative Computer Institute, Peshawar, Pakistan, 2007-02 to 2007-03
- Advance English Language Certificate, English Language Institute (ELI), Peshawar, Pakistan, 2004-11 to 2005-11
Languages
English — Fluent
Swedish — Good
Dari — Fluent
Pashto — Fluent
Urdu/Hindi — Fluent
Interests
Hardworking, Trying new technologies, Playing Soccer, Reading Books, Visiting Friends, Sightseeing, Driving Different Cars
Other Trainings
- "The Art of Effective Communication Skills Training", by Roshan Telecom Company, 2012-08-10
- "Seminar for Peace and Unity", by Bright Youth Organization, 2008-05-25
- "Roshan Ethics Training", by Roshan Telecom Company, 2012-03-11 to 2012-03-12
- "Caregiver Training", by Afghan German Hospital, 2016
Timeline
District Manager
UBreakiFix by Asurion
11.2020 - Current
Cashier
7-Eleven
08.2020 - 2020
Customer Service
All Access Limousine
04.2018 - 07.2020
Assistant Caretaker
Assistent for dig i sverige
05.2016 - 02.2018
Marketing officer
NICC Co. Ltd
02.2015 - 12.2015
Marketing Officer
1Tv Media
06.2014 - 12.2014
Kiosk CRI support
Roshan Telecom Company
07.2013 - 05.2014
Admin Officer
Awand Legal Service Company Co. ltd
05.2012 - 06.2013
Customer Service Representative (CSR)
Roshan Telecom Company
02.2012 - 01.2013
Baccalaureate - undefined
Oxford High School and College
Master of Science - Business Administration
Bakhtar University
Bachelor’s Degree - Business Administration
Bakhtar University