Mobina Khan
Hoffman Estates,IL
Summary
Dedicated dental front office receptionist with strong skills in appointment scheduling, patient record management, and HIPAA compliance. Committed to delivering exceptional customer service and maintaining an organized, welcoming office environment.
Overview
1
1
year of professional experience
Work History
Dental Front Office Receptionist
distinctive dental
Bloomingdale, Illinois
09.2024 - 09.2025
- Greeted patients warmly upon arrival and maintained a friendly atmosphere.
- Managed appointment scheduling and confirmed visits for optimal patient flow.
- Assisted patients with completing forms and verifying insurance information.
- Processed payments and facilitated billing inquiries with accuracy and care.
- Collaborated with dental staff to ensure smooth office operations daily.
- Ensured cleanliness of the front office area to create a welcoming environment.
- Answered phone calls, scheduled appointments and verified patient insurance coverage.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Verified patient information to ensure accuracy of records.
- Greeted and welcomed patients in a friendly and professional manner.
- Collected payments from patients for services rendered.
- Assisted with the preparation of documents such as medical histories, insurance forms and consent forms.
- Processed credit card transactions for payment of services rendered.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Maintained inventory of office supplies and ordered new materials when needed.
- Performed clerical duties such as photocopying, faxing, scanning and mailing documents when necessary.
- Performed basic bookkeeping tasks such as balancing cash drawers and preparing bank deposits.
- Ensured HIPAA compliance while handling confidential patient information.
- Reviewed financial policies with patients prior to treatment plans being initiated.
- Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
- Assisted in maintaining an organized front desk area at all times.
- Resolved billing issues with insurance companies in a timely manner.
- Provided assistance with special projects as needed by the dentist or other team members.
- Managed patient accounts receivable ensuring timely payment of outstanding balances due on accounts.
- Prepared daily reports detailing the number of appointments scheduled, cancelled or rescheduled.
- Educated patients about post-operative and at-home care for optimal outcomes.
- Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
- Facilitated communication between patients and dental providers through relaying messages accurately.
Education
BBA - Information And Computer Systems
Osmania University
India06-2004
Skills
- HIPAA compliance
- Appointment scheduling
- Patient record management
- Insurance verification
- Financial processing
- Customer service
Timeline
Dental Front Office Receptionist
distinctive dental
09.2024 - 09.2025
BBA - Information And Computer Systems
Osmania University