Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Modasar Malik
Woodbridge,VA
Summary
Overview
10
years of professional experience
Work History
Uber
Driver
08.2023 - Current
Job overview
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Drove safely in various weather and road conditions to avoid accidents.
Aldo Outlet
Sales Associate
11.2022 - 06.2023
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
Al Iman School
Tutor
08.2017 - 03.2018
Job overview
- Presented new learning engagement ideas to management for approval
- Made a recording
- Tutored students in secondary schools in order to help them improve their grades and learn English language
- Communicated with parents and students in a courteous and respectful manner to foster confidence and trust in the tutoring program
- Worked with students in classrooms, small study areas, and at home to provide educational support.
Rubie's Costume Company - Westbury Flagship Store
Sales Associate
09.2016 - 02.2018
Job overview
- Used upselling techniques and offered product and service consultations
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
- Helped team members master sales techniques so they could consistently exceed their goals
- Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Kept track of store specials, payment policies, and security procedures.
Entrée Laùdér Companies
Factory Worker
06.2017 - 01.2018
Job overview
- Held meetings with employees to assess performance and devise improvement strategies
- Used hand trucks, forklifts, and scissor lifts in a safe and efficient manner
- Increased productivity by keeping meticulous records of daily progress and identifying and correcting flaws
- Applied finishes to finished products and packaged them for shipment in boxes and containers
- Inspected final products to ensure that they met quality standards and tolerances
- Cleaned and sanitized my work area to keep it clean.
BP Gas Station
Cashier
05.2015 - 12.2016
Job overview
- Credit cards, checks, gift cards, and coupons were all processed by me
- Educated customers about [Type] promotions to increase sales
- Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Looked over weekly sales circulars and kept track of price changes.
Dunkin' Donuts
Cashier
05.2014 - 03.2016
Job overview
- Credit cards, checks, gift cards, and coupons were all processed by me
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Greeted them and gave them product information as customers entered.
Education
Liberal Arts and Sciences
University Overview
Penn Foster College
University Overview
GED
University Overview
Richmond Hill High School
University Overview
Skills
- Data Management
- Customer service
- Reporting
- Data entry
- Computer literate
- High volume transactions
- Customer direction
- Cash drawer balancing
- Cold calling
- Customer Service
Languages
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Never make a decision in anger,
and never make a promise in happiness.
Timeline
Driver
Uber
08.2023 - Current
Sales Associate
Aldo Outlet
11.2022 - 06.2023
Tutor
Al Iman School
08.2017 - 03.2018
Factory Worker
Entrée Laùdér Companies
06.2017 - 01.2018
Sales Associate
Rubie's Costume Company - Westbury Flagship Store
09.2016 - 02.2018
Cashier
BP Gas Station
05.2015 - 12.2016
Cashier
Dunkin' Donuts
05.2014 - 03.2016
Liberal Arts and Sciences
Penn Foster College
GED
Richmond Hill High School