Modou Lamin Sanyang
Clarkston,MI
Summary
Accomplished Manager with a proven track record at Brotherhood Enterprise, enhancing sales through strategic training and robust team leadership. Expert in customer engagement and relationship building, significantly improved retail experience and operational efficiency. Skilled in employee performance management and complex problem-solving, fostering a collaborative and results-driven work environment.
Overview
5
5
years of professional experience
Work History
Manager
Brotherhood Enterprise
01.2023 - Current
- Improved sales performance by developing and implementing comprehensive training programs for retail staff.
- Provided excellent communication with both customers and colleagues, enhancing overall retail experience.
- Maintained a clean, organized retail environment to optimize presentation and enhance shopper experience.
- Contributed to customer satisfaction by ensuring accurate order fulfillment for both retail and wholesale clients.
- Observed and monitored store's security cameras to reduce retail crimes.
- Increased customer satisfaction by providing friendly and efficient service in a fast-paced retail environment.
Assistant Manager
National Roads Authority
09.2019 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Bachelor - Supply Chain Management
UniAthena
Italy07.2026
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Complaint Handling
- Team Collaboration
- Customer Engagement
- Relationship Building
- Online chat and email
- Call center experience
- Product Sales
- Employee Performance Management
- Account Management
Languages
Wollof
Native or Bilingual
English
Native or Bilingual
Mandinka
Native or Bilingual
Timeline
Manager
Brotherhood Enterprise
01.2023 - Current
Assistant Manager
National Roads Authority
09.2019 - 08.2024
Bachelor - Supply Chain Management
UniAthena
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