Moe Hosseini
San Antonio,TX
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, prospective clients and other members while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
20
20
years of professional experience
Work History
Insurance Agent
USAA
09.2016 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Consistently demonstrate SERVE and Sales standards per USAA guidelines.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
Sole Proprietor
Media Marketing Solutions
08.2009 - 09.2016
- Manage/train sales representatives on niche marketing and managing and allocating clients advertising budget
- How to build and communicate effective relationships with prospects by addressing client's needs for patron attrition
- Developed/Designed Mobile Apps and website on all platforms, such as, IOS, Android, Windows and Kindle for new and existing businesses
- Provided comprehensive SEO/SEM plugs for search engine listings
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies that effectively promoted services and attracted new clients.
- Negotiated contracts with vendors and suppliers, ensuring favorable terms for the business.
- Developed innovative solutions to complex problems encountered during project implementation phases, resulting in successful completion of tasks on time and within budget constraints.
- Expanded clientele base using targeted outreach strategies.
Account Executive
San Antonio Express-News
07.2006 - 03.2009
- Maintain existing client base, while informing and keeping existing clients up to date on market trends for maximum response and ROI
- Increase client base by prospecting over the phone, online campaigns, and business to business
- Compose and present PowerPoint presentations online and in person, with the goal of allocating annual advertising budget for client
- Consult with clients in regards to niche marketing and print advertising to fit their needs
- Proven track record of exceeding quotas and expanding client base.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Marketing Coordinator
Primetime Advertising
09.2004 - 05.2006
- Build and maintain customer relations with new and ongoing clients
- Advertise/Market national and local companies on promotional items as well as radio announcements offered by Primetime during football, basketball, soccer, and baseball games
- Marketing forum is set at high school stadium
- Prospect new business by cold calling and company referrals.
- Developed visually engaging marketing materials to support product launches and promotions.
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Boosted sales by designing and executing creative email marketing campaigns.
Education
Bachelor of Science - Business Administration And Management
UMASS Global
Irvine, CA07.2027
Diploma - Co-op Business
Judson High School
05.2002
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Auto insurance
- Client Retention
- New Client Acquisition
- Property insurance
- Regulatory Compliance
- Relationship Building
- Critical Thinking
- Insurance Policy Sales
Summary Of Qualifications
- 2/08, Yahoo Inc., Houston, TX, Attended training seminar covering online advertising, direct marketing, newsletters, reaching an online audience and unique visitors, as well as behavioral targeting. Complete knowledge of products and services offered in today's online market which will help increase revenue for existing and potential clients. (Certificate)
- Proficient in Microsoft Outlook, Word, Excel, Pad, etc.
- Proficient in Adobe Suite: Adobe Illustrator, Bridge, Photoshop, InDesign, Muse, etc.
- Proficient in multiple platforms, software, and web browsers.
References
- Charlotte Aaron, (SAEN) V.P. of Classifieds, 210-250-2368
- Virtie Kiolbassa, (SAEN) Manager of Classifieds, 210-250-2316
- Irma Biache, (SAEN) Senior Development Trainer, 210-250-2586
Timeline
Insurance Agent
USAA
09.2016 - Current
Sole Proprietor
Media Marketing Solutions
08.2009 - 09.2016
Account Executive
San Antonio Express-News
07.2006 - 03.2009
Marketing Coordinator
Primetime Advertising
09.2004 - 05.2006
Bachelor of Science - Business Administration And Management
UMASS Global
Diploma - Co-op Business
Judson High School