Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Moe'Laizah Winstead

Antioch,TN

Summary

Personable and dedicated property manager with extensive experience in the banking and property management industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Recently relocated to the Nashville/Antioch area.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Property Manager

Monarch Investment
Evansville, IN
03.2021 - 01.2025
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Built relationships with service vendors and submitted associated billing statements.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Exercised direct supervision over property staff.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.

Customer Service Associate

Old National Bancorp
Evansville, USA
08.2017 - 03.2021
  • Company Overview: In | Evansville, IN
  • Handled residents concerns, questions, and complaints to take the necessary steps to resolve the issues
  • Maintained good resident/ manager relations by utilizing professional communication at all times
  • Made sure all work orders were completed in a 48 hour time span
  • Scheduled HVAC, plumbing, paving, roofing, and electrical repairs when needed
  • Assisted with interacting professionally with the vendors and staff, with maintaining a healthy and stable work environment
  • Collected/processed rent payments
  • Solely responsible for resident lease renewals
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Addressed customer service inquiries quickly and accurately
  • In | Evansville, IN

Customer Service Associate

Old National Bancorp
Evansville, USA
08.2016 - 03.2020
  • Company Overview: In | Evansville, IN
  • Handled 50 plus customers per day, giving detailed personalized, friendly, and polite service to ensure customer retention and satisfaction
  • Memorized all company products and services to be able to answer customer questions quickly and efficiently and make upsells
  • Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure
  • In | Evansville, IN

Education

High School Diploma -

North High School
Evansville, IN
05-2014

Skills

  • Time management
  • Relationship building and retention
  • High-energy attitude
  • Yardi software
  • Budget planning
  • Banking Administration
  • Microsoft Office expertise
  • Problem-solving abilities
  • Retail sales customer service
  • Records Management
  • Team Leadership
  • Detail Oriented
  • Lease administration
  • Preparing property agreements
  • Maintenance scheduling
  • Rent collection
  • Leasing and sales
  • Property inspections
  • Fair housing mandates

Certification

2018 Catalyst Cohort Alumni

Timeline

Property Manager

Monarch Investment
03.2021 - 01.2025

Customer Service Associate

Old National Bancorp
08.2017 - 03.2021

Customer Service Associate

Old National Bancorp
08.2016 - 03.2020

High School Diploma -

North High School

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Moe'Laizah Winstead