Mohamad Ndombasi Mata
Irving
Summary
Dynamic professional with experience at Burlington and Microsoft, excelling in customer service and software troubleshooting. Proven ability to enhance user experience and operational efficiency while maintaining integrity and a strong work ethic. Skilled in network security and committed to delivering exceptional results through collaboration and effective communication.
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in [Desired Position] role.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
1
1
Certification
Work History
Cashier
Burlington
02.2025 - 02.2025
- Processed customer transactions efficiently using POS systems.
- Assisted in maintaining accurate cash drawer balances during shifts.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Collaborated with team members to ensure a smooth checkout experience.
- Supported inventory management by restocking merchandise as needed.
- Implemented best practices for handling cash and credit transactions securely.
Intern
Microsoft
09.2024 - 12.2024
- Assisted in troubleshooting software issues, enhancing user experience and operational efficiency.
- Collaborated with cross-functional teams to support project delivery timelines and objectives.
- Engaged in user testing initiatives, providing feedback that informed design improvements.
- Maintained organized project documentation, facilitating smoother workflows and communication across departments.
- Analyzed problems and worked with teams to develop solutions.
Education
Associate of Science - Computer Engineering
Richland College
Dallas, TX05-2027
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Network security
- Vulnerability assessment
- Network protocols
- Phishing awareness
- Retail and wholesale sales
- Retail display setup
Accomplishments
- Resolved product issue through consumer testing.
Certification
CompTIA Security+
Languages
English
Native or Bilingual
Arabic
Professional Working
Lingala
Native or Bilingual
Timeline
Cashier
Burlington
02.2025 - 02.2025
Intern
Microsoft
09.2024 - 12.2024
Associate of Science - Computer Engineering
Richland College