MOHAMED ABDALLA
Columbus,OH
Summary
IT Professional with extensive experience interacting with people in various customer service roles. Offering excellent technical abilities with software and applications, an ability to handle challenging work, and excellent time management skills. Looking for an opportunity to expand my knowledge and experience while contributing to the growth of an organization and advancing my career in the IT industry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Production Associate
Acoust-A-Fiber Warehouse
10.2023 - 12.2023
- Monitored several assembly lines, facilitating the production of engine covers and heat insulators
- Observed machine operation to detect work piece defects or machine malfunctions
- Assembled over 560 pieces of product per 10-hour shift, efficiently packing product into boxes for shipment
- Packaged, labeled, and scanned product parts utilizing point-of-sale (POS) scanners
- Manually recorded daily production rates, from several assembly lines.
Structured Cable and Installation Technician
Safaricom Public Limited
04.2021 - 09.2022
- Data Patch Panel, Ubiquiti Nano StationNanoStation, Installation and Termination; Ubiquiti NanoStation, a wireless networking device used for point-to-point and point-to-multipoint links
- It is often used in outdoor environments to extend network coverage
- Can be connected wirelessly through bridging or via cable by Cat 6, Installation and Termination: This involves physically installing these devices and properly terminating the network cables (e.g., using connectors like RJ45)
- Proper termination ensures a reliable connection and prevents signal loss
- Running, pulling, terminating Cat5, Cat6, RG45, RG11, and cable tracing and testing their working states Identifying the path and endpoints of installed cables
- This is crucial for maintenance and troubleshooting
- IDF Installation Network hardware installation and configuration; Installation, Physically setting up network devices like routers, switches, access points, and servers
- Network monitoring and security appliance Wiring system designing; by Creating detailed plans for the installation of network cabling and related infrastructure within a building
- This involves determining the best routes for cables, by the use of cable tray containment and trunks and selecting appropriate types of cables, and ensuring compliance with industry standards
Information and Communications Technology Facilitator
Youth Initiative for Development (YID)
09.2022 - 07.2023
- Facilitated discussions and activities for a group of approximately 25 students to ensure successful outcomes, including quality performance and passing marks on internal tests
- Developed and implemented a training program to increase computer literacy among beginners; provided instruction on the use of computers and necessary computer skills, including Microsoft 365 products, to increase participant knowledge and understanding of IT and computers
- Utilized Excel to record and track student progress throughout the course
- Maintained records of attendance, participation, and maintenance history of computers in the facility using Microsoft Office programs, such as Excel.
Cyber Cafe Assistant
Y.M.C.A. Cafe
01.2022 - 09.2022
- Rendered customer service to a high volume of individuals inquiring about computer matters on a daily basis.
- Scheduled regular inspections for more than 25 computers per day, proficiently identifying any necessary upgrades or repairs. Independently executed all relevant upgrades and repairs as needed; promptly reporting complex issues to management.
- Enforced computer usage time limits for each customer, based on payment; ensured customer adherence to cafe policies
- Assisted in troubleshooting network issues, checking and upgrading disk storage, and resolving technical issues such as loss of power, printer errors, and computer hardware and peripheral device malfunctions
- Offered outstanding support in customer service by guiding individuals through internet navigation, email account configuration, and effective usage of Microsoft Office applications like Word and Excel.
Data Center Technician
CNE Direct
01.2024 - 04.2024
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Streamlined processes for hardware installation, saving time and reducing potential errors during deployment.
- Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.
- Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
- Dressed and labeled cables for easy identification and traceability.
- Identified and reported problem devices and replaced defective parts.
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Assisted with performing infrastructure readiness tests.
- Developed comprehensive documentation for data center operations, promoting consistency in daily procedures and training new staff members effectively.
- Maintained accurate inventory records for all data center equipment, facilitating efficient resource allocation and procurement decisions.
- Facilitated cross-departmental collaboration to address complex technical challenges, enhancing overall service quality.
- Assisted in development of scalable network architecture to support growing data demands.
- Maintained strict adherence to safety protocols, ensuring safe working environment for all staff.
- Implemented monitoring tools for proactive system health checks, reducing occurrence of unexpected failures.
- Enhanced customer experience by providing detailed documentation and timely communication regarding maintenance and upgrades.
- Reduced incident response times, coordinating effectively with IT support teams during critical outages.
- Developed and maintained comprehensive inventory records, streamlining asset management and reducing procurement times.
Data Center Technician
TEKsystems
05.2024 - Current
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Identified and reported problem devices and replaced defective parts.
- Increased data center efficiency by implementing new server management techniques and troubleshooting methods.
- Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
- Dressed and labeled cables for easy identification and traceability.
- Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
- Reduced downtime through proactive troubleshooting and resolution of network, server, and storage issues.
Education
Associate of Arts - Computer Science
Columbus State Community College
Columbus, OH08.2026
IT Support Training - IT Support Technician
Per Scholas
Columbus, Ohio05.2024
Information and Communications Technology (ICT) and Computer Operation, Grade III -
Don Bosco Technical Institute
Turkana County, Kenya09.2023
High School Diploma -
Immaculate Conception High School
Kitale, Kenya01.2022
Skills
- Customer Service
- Data Center Operations
- Multilingual: English, Arabic, Kiswahili
- Teamwork and Team Building
- Inventory Management
- Sales and Marketing
- Time Management
- Hospitality
- Organization
- IT Support
- SOHO Configuration and Management
- Troubleshooting Devices
- Remote Desktop Assistance
- Knowledge of PC, Laptop, Mobile Devices, Printers
- Data Recovery
- Browsers: Internet Explorer, Microsoft Edge, Firefox, Chrome, Safari
- Google Workspace; Microsoft 365
- Network Troubleshooting
- Break/Fix, Hardware Repair
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Came up with an idea of team work and job allocation to a group that we were working with and it turned out to be very fast and efficient that we stared to use it daily till i was given the position of team lead at the company
- Resolved product issue through consumer testing.
Hyperlinks
https://www.linkedin.com/in/mohamedabdalla47
Certification
- CompTIA A+
- CCNA - Cisco Certified cable and Termination
- Google IT support professional certificate
- Panduit certification
Languages
Arabic
Advanced (C1)
Swahili
Advanced (C1)
English
Advanced (C1)
Timeline
Data Center Technician
TEKsystems
05.2024 - Current
Data Center Technician
CNE Direct
01.2024 - 04.2024
Production Associate
Acoust-A-Fiber Warehouse
10.2023 - 12.2023
Information and Communications Technology Facilitator
Youth Initiative for Development (YID)
09.2022 - 07.2023
Cyber Cafe Assistant
Y.M.C.A. Cafe
01.2022 - 09.2022
Structured Cable and Installation Technician
Safaricom Public Limited
04.2021 - 09.2022
Associate of Arts - Computer Science
Columbus State Community College
IT Support Training - IT Support Technician
Per Scholas
Information and Communications Technology (ICT) and Computer Operation, Grade III -
Don Bosco Technical Institute
High School Diploma -
Immaculate Conception High School
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