Mohamed Ag Yehia
Houston,TX
Summary
Proven financial advisor and customer service expert with a track record of enhancing client satisfaction and loyalty at BICIM BNP Paribas Group Mali. Skilled in relationship building and problem-solving, adept at developing client-focused financial strategies. Increased customer retention through exceptional service and teamwork.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Associate
Krish Enterprise Partnered With BP Petroleum
12.2018 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Commercial Negociation Officer
BICIM BNP Paribas Group Mali
02.2017 - 06.2017
- Enhanced operational efficiency by coordinating and overseeing daily activities.
- Implemented safety protocols to ensure compliance with regulations.
- Developed training programs for new recruits to enhance skills and knowledge.
- Streamlined communication channels to improve information flow within the team.
Financial Wealth Advisor
BICIM BNP Paribas Group Mali
11.2016 - 02.2017
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
Customer Advisor for Individuals, Small Businesses
BICIM BNP Paribas Group Mali
10.2014 - 11.2016
- Assisted customers with inquiries and issues to ensure satisfaction.
- Addressed customer concerns, improving their overall experience.
- Provided product information for enhanced customer decision-making.
- Resolved customer complaints quickly, improving loyalty.
- Engaged with customers to understand their needs better.
- Conducted follow-ups with customers for continuous satisfaction.
Accounts Assistant (internship)
Banque De L’habitat Mali
09.2010 - 09.2010
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Education
Workforce Certification: Financial Operation C1 - Banking And Finance
Houston Community College
Houston, TXMaster Of Commerce - Marketing,Distribution, Customer Relationship
EMLV Paris La Defense
Paris, France12.2015
Bachelor Of Business Administration - Accounting And Finance
EHEEC
Marrakech,Morroco 06.2011
High School Diploma - Maths, Economy
ECOVIE
Bamako, Mali06.2008
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Goal oriented
- Relationship building
- Exceptional customer service
Certification
Certificate of completion : Advanced Seminar in African Policy
Languages
English
Full Professional
French
Native or Bilingual
Tamasheq
Native or Bilingual
Bambara
Native or Bilingual
Timeline
Sales Associate
Krish Enterprise Partnered With BP Petroleum
12.2018 - 04.2023
Commercial Negociation Officer
BICIM BNP Paribas Group Mali
02.2017 - 06.2017
Financial Wealth Advisor
BICIM BNP Paribas Group Mali
11.2016 - 02.2017
Customer Advisor for Individuals, Small Businesses
BICIM BNP Paribas Group Mali
10.2014 - 11.2016
Accounts Assistant (internship)
Banque De L’habitat Mali
09.2010 - 09.2010
Certificate of completion : Advanced Seminar in African Policy
Workforce Certification: Financial Operation C1 - Banking And Finance
Houston Community College
Master Of Commerce - Marketing,Distribution, Customer Relationship
EMLV Paris La Defense
Bachelor Of Business Administration - Accounting And Finance
EHEEC
High School Diploma - Maths, Economy
ECOVIE
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