Mohamed Diallo
Charlotte,US
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. I am actively seeking a customer service role where I can utilize my education and experience to add value to an organization. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.
Overview
2
2
years of professional experience
Work History
Server
Charlotte Country Club
Charlotte , North Carolina
2023.11 - 2024.02
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Stock service areas with supplies such as coffee, food, tableware, and linens.
Personal Service Agent
Prospect Airport Services
Charlotte , North Carolina
2022.08 - 2023.02
- Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules
- Inspect passenger tickets to verify information and to obtain destination information
- Determine special assistance needs of passengers such as small children, the elderly, or disabled persons
- Assist passengers entering or disembarking the aircraft
- Clean food preparation areas, cooking surfaces, and utensils
- Maintain sanitation, health, and safety standards in work areas
- Clean, stock, and restock workstations and display cases
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles
- Verify that prepared food meets requirements for quality and quantity.
Team Member
Shake Shack
Charlotte , North Carolina
2022.01 - 2022.03
- Time Management, Verbal and Written communication, Finance, Attention to Detail
Education
Bachelor of Science - Information Technology
University of North Carolina At Charlotte
Charlotte, NC2027-05
Associate of Arts - Computer Science
Central Piedmont Community College
true2025-08
High School Diploma -
Mallard Creek High School
Charlotte, North Carolina06.2023
Skills
- Time Management
- Verbal and Written communication
- Finance
- Attention to Detail
- Safe Food Handling
- Order Management
- Relationship Management
- Customer Service
- Organization and Planning
- First Aid Training
- Coordinating schedules
- Cultural Sensitivity
- Customer Service Management
- Special Needs Support
Languages
French
Native/ Bilingual
Mandingo
Native/ Bilingual
Timeline
Server
Charlotte Country Club
2023.11 - 2024.02
Personal Service Agent
Prospect Airport Services
2022.08 - 2023.02
Team Member
Shake Shack
2022.01 - 2022.03
Bachelor of Science - Information Technology
University of North Carolina At Charlotte
Associate of Arts - Computer Science
Central Piedmont Community College
High School Diploma -
Mallard Creek High School
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