Mohamed El Ghrour
Mountlake Terrace
Summary
Dynamic sales professional with extensive experience in customer relationship management, consistently surpassing sales targets through effective negotiation and communication. Proven ability to leverage market insights and foster strong client relationships drives revenue growth and enhances client satisfaction. Recognized for adaptability, teamwork, and delivering results in fast-paced environments while maintaining reliability under changing demands. Equipped with strong problem-solving skills and a commitment to continuous learning, poised to contribute to team success and advance organizational objectives with enthusiasm and dedication.
Overview
8
8
years of professional experience
Work History
Shop Seller
Artisan Store Tourism
01.2022 - 11.2024
- Managing inventory, stocking, negotiating prices with customers, cashiering, selling
- Provided exceptional customer service, enhancing shopper satisfaction and loyalty.
- Managed product displays to optimize visual appeal and accessibility for customers.
- Assisted in inventory management, tracking stock levels and organizing merchandise effectively.
- Monitored store cleanliness and organization to create welcoming shopping environment for customers.
Barista
Coffee Shop, Marrakech, Morocco
01.2025 - 09.2025
- Making, preparing, and serving food and coffee orders to customers.
- Ensured cleanliness and organization of workstations, enhancing efficiency in daily operations.
- Provided exceptional customer service, fostering a welcoming atmosphere and building customer loyalty.
- Collaborated with team members to streamline workflows, improving overall service speed during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
Server
Coffee restaurant, Marrakech Morocco
02.2018 - 10.2020
- Preparing beverages and food. Serving snacks and food orders.
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction with dining experience.
- Maintained cleanliness and organization of dining area, contributing to positive atmosphere for guests.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to guest satisfaction.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Stock Room Associate
BIM Grocery
01.2024 - 02.2025
- Assisted in achieving optimal stock levels by regularly monitoring inventory and recommending appropriate adjustments to ordering schedules.
- Organized stock inventory to enhance product accessibility and reduce retrieval time.
- Monitored inventory levels, identifying discrepancies and addressing them promptly.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Contributed to a positive working environment through strong collaboration with team members and proactive problem-solving when challenges arose.
- Shelved new and returned inventory according to proper storage procedures.
Education
High School Diploma - international economics and social sciences, political affairs
Faculty of Economic And Social Legal Sciences
Morocco05.2022
Skills
- Acquiring and maintaining product inventory, displays, stocking and attracting new clientele Product pricing and negotiations Expertise in handicraft and imported items
- Hospitality service expertise
- Friendly and outgoing
- Attention to detail
- Cleanliness
- FLUENT IN [ FRENCH, ARABIC, ENGLISH ]
Languages
I can read, write, and speak Arabic, English, and French.
Timeline
Barista
Coffee Shop, Marrakech, Morocco
01.2025 - 09.2025
Stock Room Associate
BIM Grocery
01.2024 - 02.2025
Shop Seller
Artisan Store Tourism
01.2022 - 11.2024
Server
Coffee restaurant, Marrakech Morocco
02.2018 - 10.2020
High School Diploma - international economics and social sciences, political affairs
Faculty of Economic And Social Legal Sciences
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