Mohamed Fadel
Dearborn Heights
Summary
Dedicated front desk receptionist with a strong focus on customer service and attention to detail. Proven ability to manage operations efficiently while resolving guest inquiries and ensuring satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Red Roof Inn Hotel
Southfield, MI
10.2023 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Utilized hotel management software for booking reservations and processing payments accurately.
Education
Master of Science - Cyber Security
Henry Ford College
Dearborn, MI06-2027
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Call answering and routing
- Payment processing
- Basic accounting
- Visitor registration
Certification
2 Cisco Certifications
CCNA: Introduction to Networks
CCNA: Switching, Routing, and Wireless Essentials
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Front Desk Receptionist
Red Roof Inn Hotel
10.2023 - Current
Master of Science - Cyber Security
Henry Ford College