Mohamed FAIZAL
Doha
Summary
With a track record of effectively overseeing teams and resources for prominent projects spanning over three years in my role as a project manager and Service Delivery Manager, I possess the capability to manage multiple projects and schedules simultaneously. Furthermore, I am adept at offering administrative support and engaging with clients, IT professionals, service engineers, and logistics personnel. As a skilled communicator, I serve as a reliable intermediary for clients, customers, vendors, equipment suppliers, and service providers. I am highly attentive and consistently deliver productive outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Manager
Mannai Trading Company
DOHA
01.2022 - Current
- Managed a portfolio of projects ranging from delivering and installing copier ,Electronic mobile shelving system and maintenance to complex security system deployments for banks and government institutions.
- Led teams of engineers, technicians, and sales representatives to ensure project success.
- Oversaw the supply, installation, and maintenance of MFP and printer equipment for over 10 major projects, including the FIFA World Cup 2022, Aspire, and Qatar Gas etc
- Developed and implemented project plans, timelines, and budgets.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Maintained records of all documents related to each project including specifications.
- Communicated effectively with stakeholders, including clients, internal teams, and vendors.
- Delivered projects on time and within budget, exceeding client expectations.
- Managed multiple projects with competing deadlines simultaneously.
- Built and established strong partnerships with teams, vendors and contractors.
- Conducted periodic inspections of job sites for quality and progress.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Modified project plans when needed to better align with organizational objectives.
- Determined project staffing needs and led resource management.
- Conferred with project personnel to identify and resolve problems.
- Produced thorough, accurate and timely reports of project activities.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
Service Delivery Manager
Mannai Trading Company
Doha
01.2020 - 12.2021
- Led a team of 20 service Professionals in providing high-quality customer service and technical support to over 100 clients
- Consistently exceeded customer satisfaction ratings
- Successfully resolved 90% of customer issues within 24 hours
- Ensured SLA compliance and maintained service delivery quality standards.
- Maintained records of customer interactions and complaints for future reference.
- Managed a team of 10 technicians in the delivery and installation of banking equipment’s for over 20 major projects
- Successfully installed electronic safety lockers for most of the Major banks in Qatar like (QNB, DUKHAN Bank) which met the highest security standards
- Delivered and installed vault doors for, Qatar Central Bank and may other major clients & brands Which met the highest safety standards
- Successfully delivered & Installed electronic Mobile shelving system projects for Government clients like Public Prosecution, Ministry of Public Health, Ministry of Interior which met the highest standards as per client’s requirements
- Attending client meetings to understand their requirements and forecast the resources and requirements for the projects
- Successfully forecasted the resources and requirements for all projects, which resulted in no cost overruns
- Develop and implement service delivery strategies and plans to ensure the achievement of business objectives and goals
- Manage customer expectations and ensure that service level agreements (SLAs) are met or exceeded
- Managed and negotiated with logistic partners to ensure that all projects were delivered on time and within budget.
Team Lead /Supervisor of Operations
Mannai Trading Company
Doha
01.2016 - 12.2019
- Team of support engineers under my direction provided clients with outstanding customer and technical assistance
- Planned and carried out service improvement initiatives to enhance client experience
- Conducted frequent performance evaluations with team members, offering coaching and feedback to help them grow as professionals
- Monitored service delivery performance parameters, produced reports on them, and provided upper management regular updates.
- Trained new staff in relevant processes and procedures.
- Created detailed reports on team activities as requested by management.
- Provided support to junior staff during peak periods of workloads.
Senior Field service ENGINEER
Mannai Trading Company- Doha
Doha
02.2010 - 12.2015
- Provided technical support and service to clients for office products
- Conducted preventive maintenance and repairs of office equipment, including photocopiers and printers
- Managed customer relationships and ensured high levels of customer satisfaction
- Collaborated with cross-functional teams to resolve technical issues and improve service delivery
- Conducted training sessions for clients on the use of office equipment.
Service Engineer
Prime Associates -Bengaluru
Bengaluru
11.2005 - 01.2010
- Provided technical support and service to clients for Canon brand photocopiers
- Conducted preventive maintenance and repairs of office equipment
- Managed customer relationships and ensured high levels of customer satisfaction
- Collaborated with cross-functional teams to resolve technical issues and improve service delivery.
Education
Bachelor of Commerce -
MannaiMannaiMannaiMannaiVeer Bahadur Singh Purvanchal University, Jaunpur
08.2005
National Trade Certificate - Electronics -
Ghousia Industrial Training Institute
07.1999
Skills
- Project Management
- Office Automation Product Specialist
- Technical support
- Customer service
- Problem-solving
- Strong interpersonal & communication skills
- Planning
- Ability to work collaboratively as part of a team
- Leadership & Problem Solving
- Operations & Negotiation
- Project Planning
- Risk Management
- Conflict Management
- Stakeholder Communications
Languages
- English
- Hindi
- Kannada
- Malayalam
- Tamil
Hobbies and Interests
- Reading Articles and Watching Videos Related to Investments
- Travel
Certification
- PMP CERTIFIED FROM PMI
- Foundation of Project Management by Google
References
References available upon request.
Timeline
Project Manager
Mannai Trading Company
01.2022 - Current
Service Delivery Manager
Mannai Trading Company
01.2020 - 12.2021
Team Lead /Supervisor of Operations
Mannai Trading Company
01.2016 - 12.2019
Senior Field service ENGINEER
Mannai Trading Company- Doha
02.2010 - 12.2015
Service Engineer
Prime Associates -Bengaluru
11.2005 - 01.2010
Bachelor of Commerce -
MannaiMannaiMannaiMannaiVeer Bahadur Singh Purvanchal University, Jaunpur
National Trade Certificate - Electronics -
Ghousia Industrial Training Institute
- PMP CERTIFIED FROM PMI
- Foundation of Project Management by Google
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