Mohamed Habiba
Holly,US
Summary
Navy Veteran translator seeking employment in Information Technology; Experienced in relationship building with clients and across organization and teams; exceptional writing, presenting, and interpersonal communication skills. Successful leader highly organized able to multi-task and accomplish multiple objectives; has the unique the ability to quickly learn and adapt to any high demand situations.
Overview
21
21
years of professional experience
Work History
Field Services Technician
Ascension St. John Hospital
Detroit, MI
09.2022 - 06.2023
- As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
• Provide customer facing end-user support that includes:
• Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
• Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
• Perform onsite updates, Configuration changes, or Software installations.
• Provide onsite technical assistance to End Users.
• Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
• Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
• Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
• Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
• Provide On-call support if required outside business hours on a rotational basis
Desktop Support Technician
Piper Sandler
Minneapolis, MN
08.2021 - 06.2022
- • As a Field Engineer 3, I perform activities associated with installing, diagnosing, maintaining and servicing computer-related products such as desktop & laptop computers, printers, network devices.
• My assignments range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
• I Install and maintain PCs and associated software, and peripherals.
• I Ensure client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• I take about 10 to 15 calls per day.
• I work with Ticketing system call service now and I solve about 10 to 15 tickets per day when able
PC Refresh Technician
Prime Therapeutics
Minneapolis, MN
01.2021 - 08.2021
- Set up new users, including desktop configuration, email accounts, ldap accounts, VPN accounts
- Support employees, both local and remote, with desktop issues, account issues, and access to various internal services
- Troubleshoot software issues on employees desktops/laptops
- Installing software, running scripts, troubleshooting, imaging new devices, etc
- I get about 15 calls a day and I resolve all issues over the phone and remoting in to client computer.
Shift Manager
Taco Bell
Lakeville, MN
01.2010 - 05.2022
- I Manage the Resturant for 14 Years
- I some Hiring
- Track and enter inventory of supplies daily amount of up to $3,000 every week
- I also train new and current employees on new items we receive and on registers.
Onsite Support Technician
PDS Minneapolis Deployment & Break Fix Tech
09.2020 - 10.2020
- With minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
- Provide customer facing end-user support that includes:
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related
- Software
- Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc
- Perform onsite updates, Configuration changes, or Software installations
- Provide onsite technical assistance to End Users
- Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement
- Respond to end-user requests for updates on ticket status and promptly follow up as needed
- Coordinate with vendors for provision of end-user support (e.g
- Hardware Vendor technicians for warranty repair/replacement)
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites
- Provide On-call support if required outside business hours on a rotational basis, I Collect and deploy all Computers to the locations on my smart sheet
Help Desk Technician
CSM Corporation
Minneapolis, MN
10.2019 - 03.2020
- Reset, unlock and close accounts and I also reimage Laptops and Desktops with Windows 10
- Install software like Office 365
- Troubleshoot Desktops and Laptops for all hotels and Corporate Employees
Technical Support Specialist
DecisionOne Corporation
Bloomington, MN
01.2014 - 10.2019
- Reset Active Directory Passwords
- Work with accounts such as BIC Graphic, ESN, Delta, Connect America, Life Station, HealthCom
- Magellan, 3M, HealthCare Appraisers, Chemtreat
- Troubleshoot issues with VPN,Citrix Receiver, Outlook, Carriers, Creating accounts, Reset password
- I worked remote from home 5 years and 10 month
- I answer about 100 calls a day and I creat lots of tickets
- I also solve many tickets that come in perday about 35 or more depending on the day.
Military Culinary Specialist / Translator
United States Navy
02.2002 - 02.2010
- Meal preparation for base with 20,000 troops
- Providing Translations from Arabic to English during missions
- Customer Service by serving the military men and women, listening, fixing any customer complaint
- Track and enter inventory of supplies daily amount of up to $175,000 per month
Education
Bachelor of Applied Science - Information Systems Management
Rasmussen College
09.2015
Associate of Applied Science - Information Systems Management - Data
12.2012
Database Design and SQL SQL Server Administration -
Fundamentals of Programming -
Skills
- Excellent Customer Service Skills
- Operating systems:
- Windows XP, Windows 7 &
- 8 and 10 & 11
- Network cabling, Connectivity troubleshooting
- Programming: HTML, website
- Design/maintenance
- Microsoft Applications: Word, Excel, Access
- Power Point
- Microsoft Teams, Sales Forces, Service Now
- Webex
- Hard drive recoveries and Basic PC
- Upgrades/repairs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Field Services Technician
Ascension St. John Hospital
09.2022 - 06.2023
Desktop Support Technician
Piper Sandler
08.2021 - 06.2022
PC Refresh Technician
Prime Therapeutics
01.2021 - 08.2021
Onsite Support Technician
PDS Minneapolis Deployment & Break Fix Tech
09.2020 - 10.2020
Help Desk Technician
CSM Corporation
10.2019 - 03.2020
Technical Support Specialist
DecisionOne Corporation
01.2014 - 10.2019
Shift Manager
Taco Bell
01.2010 - 05.2022
Military Culinary Specialist / Translator
United States Navy
02.2002 - 02.2010
Bachelor of Applied Science - Information Systems Management
Rasmussen College
Associate of Applied Science - Information Systems Management - Data
Database Design and SQL SQL Server Administration -
Fundamentals of Programming -
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