Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Awards
Timeline
Generic

Mohamed Mohsen

Berkeley,,California

Summary

Energetically leveraging a background in customer service at UC Berkeley Theatre and adept in Python/C++/Java, I excel in adaptability and problem-solving. Proven success in enhancing student performance as a tutor and streamlining event operations as a volunteer, I bring a track record of reliability and effective time management to any team.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

UC Berkeley Theatre
Berkeley, CA
08.2024 - Current
  • Resolved customer issues and de-escalated stressful situations, ensuring a positive experience for theatre patrons.
  • Handled phone inquiries for the UC Theatre, which hosted events for over 500 attendees.
  • Provided accurate, up-to-date information to customers promptly.

Volunteer

Saint Vincent De Paul
Oakland, USA
02.2022 - Current
  • Worked in the kitchen, cutting fruits and vegetables for meals
  • Packaged foods and drinks for the homeless
  • After handing out meals, I helped with cleaning up the Dining room
  • Worked over 100+ hours at this location

Coding and Math Tutor

Bishop O'dowd High School
Oakland, CA
08.2022 - 06.2023
  • Tutored students in math and computer science, enhancing their understanding and performance
  • Arrived punctually for scheduled tutoring sessions.
  • Helped students in understanding and applying concepts in Java, Scratch, and Python.

Volunteer - Reading Tutor

Montera Middle School
Oakland, CA
08.2021 - 05.2023
  • Assisted children in improving their reading skills to meet grade-level expectations.
  • Motivated children to engage with reading both in tutoring sessions and independently at home.
  • Tutored children whose primary language was not English, employing diverse communication methods to enhance their reading skills.
  • Calmed and redirected children exhibiting disruptive behaviors, fostering a positive and productive learning environment.
  • Calmed and redirected children exhibiting disruptive behavior, fostering a positive and engaging reading experience.

Barista

Starbucks Coffee
Dublin, USA
08.2022 - 05.2023
  • Became more experienced with making quick decisions and multitasking
  • Had even more preparation in the kitchen, making both meals and drinks for customers
  • Learned to manage time and follow orders

Volunteer

Sunrise Senior Living
Oakland, USA
09.2019 - 03.2020
  • Helped set up activities for the residents and organized events to make sure everything was on schedule
  • Assisted in the dining room as a waiter, handing out food to residents and collecting their plates and utensils

Teachers Assistant

Montera Middle School
Oakland, CA
01.2019 - 06.2019
  • Accurately graded tests and assignments according to criteria established by the instructor.
  • Evaluated student work against predetermined criteria including accuracy, completeness, quality, organization, grammar, punctuation.
  • Assisted the teacher in managing classroom activities and ensuring timely completion of student tasks.

Education

Bachelor of Science - Computer Science

Berkeley City College
Berkeley, California
05-2025

Bishop O'Dowd High School -

Bishop O'Dowd High School
Oakland, California
06.2023

Skills

  • Microsoft Office/Google Docs
  • Classroom/Tutor Experience
  • Adobe Products
  • Autodesk Maya
  • Python/C/Java/Scratch
  • Planning
  • Time Management
  • Adaptability
  • Hard Working
  • Consistent/Reliable

Extracurricular Activities

Bishop O'Dowd, Oakland, California, Middle Eastern Club, 08/01/19 - 06/30/23. 

I was president of the Middle Eastern Club, facilitating club activities at school, and I also helped spread awareness and sold food for charities that supported issues in the Middle East

Bishop O'Dowd, Oakland, California, Cross Country, 08/01/19-  11/30/20. 

I was a part of the O'Dowd team for cross country, and I helped with team-building activities

Nanny/Babysitter, Oakland, California, 2019-Current. 

Assisted children with cooking, cleaning, and homework tasks.Supported and guided children in completing their necessary work. Demonstrated patience and care while supervising children for extended periods.

Awards

Bishop O'Dowd, 4.0+ Honor Roll, Recognized for earning a GPA over 4.0 for 8 straight semesters at Bishop O'Dowd High School.

Timeline

Customer Service Representative

UC Berkeley Theatre
08.2024 - Current

Coding and Math Tutor

Bishop O'dowd High School
08.2022 - 06.2023

Barista

Starbucks Coffee
08.2022 - 05.2023

Volunteer

Saint Vincent De Paul
02.2022 - Current

Volunteer - Reading Tutor

Montera Middle School
08.2021 - 05.2023

Volunteer

Sunrise Senior Living
09.2019 - 03.2020

Teachers Assistant

Montera Middle School
01.2019 - 06.2019

Bachelor of Science - Computer Science

Berkeley City College

Bishop O'Dowd High School -

Bishop O'Dowd High School

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