Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MOHAMED ZANATI

Summary

Business-minded Network Analyst with four years of experience in supporting networking environments. Determined and focused in managing network infrastructure and optimizing environment while reducing redundancy. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Network Analyst/ Data Center Operator

Giant Eagle
11.2020 - Current
  • Supporting and configuring systems (Cisco/Aruba routers and switches)
  • Maximizes performance by troubleshooting network problems, outages, and scheduling upgrades
  • Monitoring computer systems to improve network performance for all systems
  • Working knowledge of network standards/procedures and telecommunications troubleshooting
  • Performing network problem determination, documentation and resolution using various hardware and software diagnostic tools and by interfacing with various vendors, service providers and end users to ensure the integrity and availability of the network
  • Practicing Networking management platforms as Aruba Central, Airwave, Mako, Meraki and Netcloud
  • Familiar with Monitoring platform as Solarwinds and OP5
  • Regularly referenced reports or system operations, task lists, problems and resolution updates.
  • Collected and reported technical metrics to identify improvement opportunities.

Technical Support II

FedEx
02.2020 - 10.2020
  • Supported and handled effective database solutions and models to store and retrieve data.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.

Network Analyst/Deployment Engineer

American Eagle Outfitters
09.2018 - 02.2020
  • Configuring and installing networks (Digital Communication Center)
  • Repairing and troubleshooting systems/ Analyzing and designing computer systems
  • Types of operating systems and multimedia technologies
  • Support and maintain Active Directory, AirWatch & JIRA system
  • Provide level one and two technical supports for stores with malfunctioning mPOS devices and other mobile devices in a store
  • Assist in the staging and deployment of mobile point of sale (mPOS) devices
  • Reimaging of devices using VMWare's AirWatch
  • Level one and two troubleshooting for mPOS sleds and applications for mPOS devices
  • Track and resolve issues from stores assigned to Tech Depot using the web-based ticketing system, Jira
  • Test malfunctioning equipment to determine the validity and true cause of malfunctioning hardware

Education

Master of Science - Computer And Information Sciences

University of Michigan
2024

Bachelor of Science - Computer Science -Information Technology

MSA University, Greenwich University
2017

Skills

  • Network Operations
  • Engineering and Technology
  • IP Services
  • Network Device Monitoring
  • LAN Switching Technologies
  • Root Cause Analysis
  • Network Troubleshooting

Certification

  • CCNA - Cisco Certified Network Associate
  • MCSA - Microsoft Certified Systems Associate
  • ITIL V4 Foundation

Timeline

Network Analyst/ Data Center Operator

Giant Eagle
11.2020 - Current

Technical Support II

FedEx
02.2020 - 10.2020

Network Analyst/Deployment Engineer

American Eagle Outfitters
09.2018 - 02.2020

Master of Science - Computer And Information Sciences

University of Michigan

Bachelor of Science - Computer Science -Information Technology

MSA University, Greenwich University

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MOHAMED ZANATI