Mohammad Durrani
Kingwood,TX
Summary
Professional with strong background in customer service management, prepared for leadership in client relations. Demonstrates keen ability to foster team collaboration and drive results in dynamic environments. Skilled in problem-solving, conflict resolution, and effective communication. Reliable, adaptable, and focused on enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Manager
Cricket
05.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
Peer Advisor / Manager in Training
Asurion
08.2023 - 10.2024
- Enhanced peer support by developing and implementing effective advising strategies.
- Organized workshops for skill development, increasing student involvement and enhancing overall learning outcomes.
- Assisted in the creation of an inclusive campus environment through participation in diversity initiatives.
- Provided guidance to fellow students, resulting in improved academic performance and personal growth.
- Participated in continuous professional development opportunities to enhance knowledge of best practices in peer advising techniques.
- Evaluated student progress using data-driven assessments, guiding them towards timely degree completion.
Sales Associate
Cricket
07.2021 - 10.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Sunglasses Hut
01.2020 - 06.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Developed client rapport for better customer satisfaction and repeat business.
Footwear/Textiles manager
Jd Sports
10.2019 - 03.2020
- Had a manager position so I took care of opening and closing tasks
- As well as scheduling and employee supervising
- This was my longest consecutive working job I made it my business knowing how everything works and what it is the way it is
- If I have any ideas I would share and make it a better store by implementing them
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Arts - Architecture
University of Houston
Houston, TX12-2026
Associate of Arts - Architecture
Lone Star
06-2024
High school Diploma -
Kingwood Park High
01.2020
Skills
- Quick Learner
- Great multi-tasker
- Hard worker
- Goal driven
- Energetic
- Feedback delivery
- Patience
- Knowledgeable
- Call center management
- Workforce planning
- Complaint handling
- Customer satisfaction measurement
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 22 staff members.
- Collaborated with teams of 20 in the development of Hometech sales pitch project.
Languages
Urdu
Native or Bilingual
English
Native or Bilingual
Hindi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeInternshipGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementFlexible work hoursPaid time offWork from home option401k matchHealthcare benefitsPersonal development programsTeam Building / Company Retreats4-day work weekPaid sick leaveTimeline
Peer Advisor / Manager in Training
Asurion
08.2023 - 10.2024
Sales Associate
Cricket
07.2021 - 10.2021
Customer Service Representative Manager
Cricket
05.2021 - Current
Sales Associate
Sunglasses Hut
01.2020 - 06.2021
Footwear/Textiles manager
Jd Sports
10.2019 - 03.2020
Bachelor of Arts - Architecture
University of Houston
Associate of Arts - Architecture
Lone Star
High school Diploma -
Kingwood Park High
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