MOHAMMAD HASAN
Brooklyn,NY
Summary
With a proven track record at Security USA, Inc., I excel in customer service and problem-solving, ensuring safety and efficiency. Skilled in teamwork and collaboration, I've significantly enhanced resident satisfaction and security measures. My expertise in time management and vigilant monitoring has contributed to a safer, more welcoming environment for all.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Doorman
Security USA, Inc.
New York, NY
08.2022 - Current
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Monitored surveillance cameras regularly to ensure safety within the premises at all times.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
- Established trust with residents through consistent reliability, professionalism, and attention to detail in all tasks performed.
- Conducted regular inspections of common areas, reporting maintenance issues for prompt resolution.
- Coordinated with vendors for deliveries or services, ensuring minimal disruption to residents'' routines.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
- Managed access control system, preventing unauthorized entry into the building.
- Streamlined package delivery process, ensuring timely distribution to residents.
- Collaborated with building management to address resident concerns quickly and effectively.
- Supported efficient move-in/move-out procedures for new tenants while minimizing inconvenience to other residents.
- Assisted in emergency situations, promptly contacting appropriate authorities when necessary.
- Contributed to a clean and orderly environment by maintaining the lobby area and entrances daily.
- Orchestrated building safety measurements to maintain security and protect residents.
Security Officer
MG Security Services
New York, NY
03.2021 - 07.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Taxi Driver
Red White & Blue Group
New York, NY
07.2012 - 05.2018
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
Sales Associate
Rite-Aid Pharmacy
New York, NY
01.2010 - 03.2011
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Construction Worker
C & M Construction INC
Brooklyn, NY
06.2007 - 08.2009
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
- Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
Sales Associate
Walgreens
New York, NY
06.2001 - 08.2002
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Erasmus Hall High School
Brooklyn, NYSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Certification
OSHA 10 hour general, CPR/AED, FO1, FO2, S60
Timeline
Doorman
Security USA, Inc.
08.2022 - Current
Security Officer
MG Security Services
03.2021 - 07.2022
Taxi Driver
Red White & Blue Group
07.2012 - 05.2018
Sales Associate
Rite-Aid Pharmacy
01.2010 - 03.2011
Construction Worker
C & M Construction INC
06.2007 - 08.2009
Sales Associate
Walgreens
06.2001 - 08.2002
High School Diploma -
Erasmus Hall High School