Mohammad Khan
Delray Beach
Summary
Experienced leader with strong background in guiding teams and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2026
2026
years of professional experience
Work History
Regional Vice President
Burlington
2023 - Current
- Responsible for the full operation of Burlington stores in the Texas Region. Sales volume $675m.
- Top 5 Region Burlington B-Score KPI 2024.
- Exceeded 2024 sales plan by $32m (8% comp) through elevating leaders, standards and service. Exceeded Q4 2023 sales vs. plan by $1m per week.
- Created development and recognition culture to reduce turnover by 29%
- Set culture of training and development to achieve 98% training compliance.
- Drive importance of quality District Manager visits to improve store efficiency and reduce shrink to the 2nd lowest in the company.
- Created inclusive culture to improve overall engagement to 79% and manager effectiveness to 85%
Division Vice President
Dollar General
2019 - 2023
- Responsible for the full operation of 2224 Dollar General stores in the Southeast Region. Oversight of 10 Regional Directors and 118 District Managers across Florida, Georgia, Alabama, and Mississippi. Sales volume up to $4.5b.
- Top Regional Director engagement results in the chain at 96%. District Manager engagement 90%.
- Successfully developed an internal talent pipeline with 76% internal promotion rate.
- Through internal development focus, improved Store Manager staffing to 99.7% fill rate across 2224 stores. Averaged less than one District Manager opening across 118 districts.
- Developed Regional Director bench to achieve100% internal promotion rate 2020 to 2023.
- Set sales records through inspiring my team to be the first and ready to serve post hurricane emergencies.
Regional Vice President
Party City
2016 - 2019
- Responsible for the full Operation of 180 Party City stores in the Southeast Region. 14 District Managers in 9 states across the Southeast and Mid Atlantic. Sales volume $450m.
- Responsible for the full opening, operation, and closing of 80-100 Halloween City pop-up stores during Halloween.
- Through driving operational excellence achieved the top company scorecard rank 2019. Top 2 company scorecard rank 2018.
- Set the importance of a service culture to drive significantly improved customer satisfaction results in 2018 & 2019. Improved from 60% to 84%.
- Created company In-Stock process in 2018, saving $14m in labor expense.
- Introduced and co-developed 9 Box & IDP process 2018.
- Co-developed company scorecard in 2017.
Zone Director
Ross Stores
2011 - 2016
- Responsible for the operation of 95 stores surrounding Ross corporate headquarters. 11 DMs in Oregon and Bay Area California. Sales volume $950m.
- Through development of leaders, achieved top rank on Ross stores scorecard. Improvement from 20th rank to 1st in the company. Zero strikes on 13 KPIs.
- Set new record for customer service in the Zone at 95%.
- Set new record for overall engagement in the Zone. Store Manager engagement 91%. District Manager engagement 100%.
- Effectively recruited and built a talented leadership team to achieve an internal promotion rate of 78%.
- Achieved record shrink improvement in the Zone. Improved from 3.6% to .8%.
District Manager
PetSmart
2005 - 2011
- Responsible for the operation of up to18 PetSmart stores in Sacramento CA, Reno NV, and Boise ID. Sales volume $140m.
- Through driving consistent routines achieved five consecutive years of improved customer experience results.
- Improved customer trust through an increase in associate expertise. Achieved five consecutive years of sales growth.
- Developed effective succession planning routines to achieve 100% internal fill rate of all Store and Operations Manager positions in 2009 and 2010.
- Developed S.C.E.N.T. Salon Check-In process allowing the company to gain market share in the salon business.
District Manager
Office Depot
1995 - 2005
- Responsible for the Operation of 15 stores in Sacramento CA and Reno NV. Sales volume $105m
- Elevated the district to the top in the region on 13 KPIs 2004 & 2005.
- With emphasis on product knowledge and a customer first mindset, drove top 10 customer service results across the chain, achieving 92% highly satisfied customers.
- Through relentless coaching and training of my team I achieved President’s Circle (Top 5% of stores) 2001 and 2003. Top 6% of stores in 2002.
- Hired and trained an exceptional sales team to achieve regional leader in warranty sales 2000, 2001, 2002, and 2003 as well as regional leader in custom order sales 2001.
- Selected for Office Depot Competitive Assessment while doing a dual District Manager role.
Education
Bachelor of Science - Business Administration
CSU, Chico
Skills
- Strategic Decision-making
- Process improvements
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Relationship and team building
- Leadership and people development
- Analytical and critical thinker
- Effective communication
- Executive leadership
- Strategic planning and execution
Languages
English and Punjabi.
Timeline
Regional Vice President
Burlington
2023 - Current
Division Vice President
Dollar General
2019 - 2023
Regional Vice President
Party City
2016 - 2019
Zone Director
Ross Stores
2011 - 2016
District Manager
PetSmart
2005 - 2011
District Manager
Office Depot
1995 - 2005
Bachelor of Science - Business Administration
CSU, Chico
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