MOHAMMAD RAIS AKHTAR
Dallas,Texas
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Service Porter
CarMax Auto Superstore
03.2024 - Current
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Assisted in reducing vehicle maintenance times with timely delivery of parts and tools to technicians.
Customer Operations Supervisor
Golden MBI, LLC
01.2023 - Current
- Appoint reservation times for rental vehicles to be picked up and dropped off over the phone or virtually
- Completed IRS Tax Forms (1065 and K-1 Schedule)
- Forecast and schedule daily rental rates for fleet vehicles
- Improve customer experience by reviewing customer evaluations
Inventory Associate
CarMax Auto Superstore
01.2021 - Current
- Collaborate with Senior Managers to improve Service Ratings to first in CarMax region and the Top 15 in America by improving Final Quality Checks, Asset Protection, and Logistic movements
- Assign Bill of Lading to units and organize vehicle distributions to CarMax Fleet
- Oversee Asset Protection through daily Reconciliation Reports of $10 million in units
- Lead Inventory teams to complete 300 units weekly, in less than 3 days of arrival.
Education
Bachelor of Science - Business Administration Management
Western Governors University
12.2024
Associate - General Studies
Collin County Community College
Plano, Texas04.2024
Skills
- Customer Engagement
- Dispute Mediation
- Supply Management
- Cross-Functional Teamwork
Timeline
Service Porter
CarMax Auto Superstore
03.2024 - Current
Customer Operations Supervisor
Golden MBI, LLC
01.2023 - Current
Inventory Associate
CarMax Auto Superstore
01.2021 - Current
Bachelor of Science - Business Administration Management
Western Governors University
Associate - General Studies
Collin County Community College
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