Mohammad Ijaz
Elmhurst
Summary
Adept at fostering client relationships and excelling in customer service, I significantly enhanced customer satisfaction at Cousins Brokerage. My expertise as a licensed insurance agent, combined with a strong ethic in professionalism, has consistently driven positive outcomes. Skilled in sales and customer follow-ups, I've proven my ability to meet and exceed targets.
Overview
12
12
years of professional experience
Work History
Insurance Agent
Cousins Brokerage
04.2022 - 04.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Sales Associate
Vim
02.2015 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Manager
Dunkin' Donuts
01.2013 - 01.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Jimmy Jazz
06.2011 - 01.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Associate of Arts - Business Administration
Queensborough Community College
Oakland Gardens, NY06-2017
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Spanish
Limited Working
Timeline
Insurance Agent
Cousins Brokerage
04.2022 - 04.2023
Sales Associate
Vim
02.2015 - 03.2020
Assistant Manager
Dunkin' Donuts
01.2013 - 01.2015
Sales Associate
Jimmy Jazz
06.2011 - 01.2013
Associate of Arts - Business Administration
Queensborough Community College
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