Mohammed Akram
Brooklyn,USA
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive success. Track record of fostering productive work environments and achieving set goals.
Overview
8
8
years of professional experience
Work History
Manager
ATL Wingspot
East Meadow, NY
03.2023 - Current
- Managed daily restaurant operations, ensuring efficient workflow and strict adherence to quality and safety standards.
- Trained and mentored staff on customer service excellence and food safety best practices.
- Developed and implemented operational procedures that improved service speed and overall efficiency.
- Oversaw inventory management, optimizing supply chain processes to minimize waste and control costs.
- Maintained high customer satisfaction, conducting daily quality checks, resolving conflicts promptly, and leading by example on the frontline.
- Lowered food cost from 37% to 29% by optimizing portion control, improving inventory rotation, and tightening vendor coordination.
Site Coordinator
Deshi Senior Center
Queens, NY
05.2020 - 04.2021
- Oversaw operations of multiple COVID-19 testing sites, ensuring smooth, efficient, and compliant workflows.
- Conducted COVID-19 testing for thousands of patients, maintaining strict safety and sanitation protocols.
- Managed inventory and procurement, accurately tracking supplies and ordering based on demand.
- Communicated test results and updates clearly and promptly, ensuring patients received timely and accurate information.
Tax Preparer
Vita Internship
Brooklyn, NY
02.2018 - 04.2018
- Provided pro bono tax preparation services for low-income families, individuals with disabilities, and limited English speakers.
- Interviewed clients from diverse backgrounds to accurately collect financial and personal information.
- Prepared federal tax documents by analyzing client data and applying relevant tax regulations.
- Entered and managed tax information in the TaxSlayer Pro database with accuracy and efficiency.
- Conducted quality assurance reviews to ensure compliance with Federal Tax Code guidelines and minimize errors using detailed checklists.
Education
Bachelor of Science - Business Administration, Concentration in Finance
Murray Koppelman School of Business At Brooklyn College, City University of New York
Brooklyn, NY05.2020
Skills
- Team Leadership
- Time Management
- Decision-Making
- Adaptability
- Desire to Learn
- Customer Service
- Flexibility
- Critical Thinking
- Conflict Management
- Delegation
- Inspiring others
- Meeting Management
Timeline
Manager
ATL Wingspot
03.2023 - Current
Site Coordinator
Deshi Senior Center
05.2020 - 04.2021
Tax Preparer
Vita Internship
02.2018 - 04.2018
Bachelor of Science - Business Administration, Concentration in Finance
Murray Koppelman School of Business At Brooklyn College, City University of New York