Mohammed Dulleh
Charlotte,NC
Summary
Experienced professional with a proven track record in account management, client relationships, and business development. Thrives on leveraging analytical prowess and hands-on experience to drive success. Eager to join a dynamic team committed to excellence and contribute effectively.
Overview
4
4
years of professional experience
Work History
Account Manager
Spot Freight Inc
12.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Core skills: Business Development, Excel, market analysis
Client Solution Manager II
Elite Transit Solution
07.2020 - 01.2023
- Spearheaded a team of digital tracking analysts, brokers, and compliance specialists to efficiently manage high-revenue clients, achieving a 20% increase in performance scorecard.
- Collaborated with pricing analysts to strategically bid on future contracts, leveraging market analysis and technology to enhance pipeline performance.
- Identified potential project risks and implemented mitigation strategies, minimizing impacts on timelines, budgets, and deliverables.
- Core Skills: Business Analysis & Development, Risk Management, Reporting
Digital Tracking Specialist
Elite Transit Solution
- Identified and implemented controls, ensuring flawless compliance using TMS, EDI, and digital tracking
- Leveraged data insights to identify and address shipment bottlenecks, preventing costly delays.
- Assisted in the development of key performance metrics to evaluate the success of tracking operations and help increase on-time pick up and delivery to 98%. Skills: Power
- Key skills: SQL, Excel, and Power BI
Education
Financial Economics
Methodist University
Fayetteville, NCSkills
- Microsoft Excel and Suites
- SQL
- Strategic Business Development and Analysis
- Power BI Visualization
- Transportation Management Systems (TMS)
- Superb Customer Service skills
- Time Management and Negotiations
- Effective Oral and written Communication
- Result-driven and adaptive to fast-paced environments
Timeline
Account Manager
Spot Freight Inc
12.2022 - Current
Client Solution Manager II
Elite Transit Solution
07.2020 - 01.2023
Digital Tracking Specialist
Elite Transit Solution
Financial Economics
Methodist University