Mohammed Itam
Fairfax,VA
Summary
Dynamic and detail-oriented professional with a strong background in customer service from The Eye Doctors Optometrists. Proven leadership skills as a Shift Leader at Dunkin Donuts, adept at training staff and enhancing team performance. Committed to maintaining high standards of accuracy and fostering a positive work environment.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
The Eye Doctors Optometrists
Springfield, VA
09.2022 - Current
- Excellent communication and interpersonal skills to engage with patients and colleagues effectively
- Organizational prowess to manage multiple tasks simultaneously and prioritize responsibilities
- Strong attention to detail to ensure accurate data entry and record-keeping
Shift Leader
Dunkin Donuts
Fairfax, VA
10.2020 - 07.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Associate Degree Information Technology - Technology Education
Northern Virginia Community College
Annandale, VA06.2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Quick Learner
- Leadership skills are good with other people
- Positive Attitude
Timeline
Front Desk Receptionist
The Eye Doctors Optometrists
09.2022 - Current
Shift Leader
Dunkin Donuts
10.2020 - 07.2022
Associate Degree Information Technology - Technology Education
Northern Virginia Community College