Mohammed Monowar(Rico Monowar)
Winter Garden,FL
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Did the Disney College program in Spring of 2022 and a Summer Alumni College Program in Summer of 2023. Aspiring to grow with the company and reach higher goals on a corporate level. Still an active castmember with 44 recognitions and always trying to create magical experiences for guest visiting the disney parks.
Overview
3
3
years of professional experience
Work History
Outdoor Vending Food and Beverages
Walt Disney World
05.2023 - Current
- Collaborated with other food and beverage CastMembers to provide prompt, smooth and excellent service.
- Maintained clean and organized carts to comply with hygiene and health regulations.
- Responded to Guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Greet guests to provide friendly and welcoming experience and the feeling of courtesy and inclusion
- Maintained stock levels of required items for each respective carts and stalls.
- Cooked and prepared pretzels, churro's, corndog nuggets, popcorn, etc, and had them delivered to respective carts throughout park
Guest Service Associate
Target
01.2023 - 05.2023
- Assisting guest with checkouts, returns, and any product inquiries
- Provided efficient services when guest had any order pickups or drive-up orders to
- Ensured guest safety and satisfactory needs were met upon their target visit and shopping experiences.
- Ensuring all register shelves were restocked and up to date.
- Training new team members upon hire and teaching them all of the company's 5 keys and guest satisfactory requirements.
Merchandise Host
Walt Disney World
03.2022 - 01.2023
- Greeting guest entering the shops and assisting them with their needs, creating a feeling of courtesy and inclusion
- Efficiently restocked items on sales floor to keep shelves, bins and racks replenished for guest.
- Ensuring shops were clean and restocked at the end of the night for next day sales upon park opening
- Backed up castmembers during busy periods and breaks.
- Served guest with knowledgeable, friendly support at every stage of shopping and purchasing.
Retail Sales Associate
CVS Pharmacy
08.2020 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Education
Associate of Arts - Journalism
Los Angeles City College
Los Angeles, CASkills
- Matra and food safety trained
- RVP Trained
- Social Media Expertise
- Photography
- Communications expertise and speech writing
- Skilled use of Microsoft Office
- Efficient team worker
- can take leadership role and help with decision making
Timeline
Outdoor Vending Food and Beverages
Walt Disney World
05.2023 - Current
Guest Service Associate
Target
01.2023 - 05.2023
Merchandise Host
Walt Disney World
03.2022 - 01.2023
Retail Sales Associate
CVS Pharmacy
08.2020 - 12.2021
Associate of Arts - Journalism
Los Angeles City College