Summary
Overview
Work History
Education
Skills
Timeline
Generic

MOIRA KELLEY

Clovis,USA

Summary

Past work experience within a long-term family business, contributing to the management and development of the business. Customer satisfaction and support are a key part of those activities, requiring a varied knowledge of their pet's needs to determine the best solutions.

Overview

3
3
years of post-secondary education
11
11
years of professional experience

Work History

Assistant Store Manager

Kelley's Pets
Clovis, USA
08.2019 - Current
  • Resolved escalated customer issues effectively, contributing to higher customer satisfaction rates.
  • Responded to customer concerns and created a reasonable solution to ensure customer satisfaction.
  • Performed opening and closing tasks to ensure store readiness and recommended changes to enhance the efficiency of daily activities.
  • Managed cash registers, ensured accurate transactions, balanced drawers daily, and minimized discrepancies.
  • Attended vendor/distributor buying shows.
  • Role in daily purchasing and ordering for the business.
  • Customer support for health with vaccinations and dewormer according to manufacturer information.

Sales Associate

Kelley's Pets
Clovis, USA
08.2015 - 08.2019
  • Cultivated customer relationships, leading to increased repeat business.
  • Addressed customer challenges with tailored product and service solutions.
  • Acquired knowledge of animal care practices through research and observation.
  • Ensured well-being of animals through routine care and maintenance.

Education

B.S. - Logistics and Supply Chain Strategies

CSU Fresno State
Fresno, California
08.2023 - 05.2026

Associate of Science - Business Administration

Clovis Community College
Fresno, California

Skills

  • Customer relations
  • Store opening and closing
  • Inventory management
  • Store Organization
  • Product expertise
  • Animal behavior analysis
  • Retail marketing
  • Merchandising strategies
  • Canva
  • MS Office

Timeline

B.S. - Logistics and Supply Chain Strategies

CSU Fresno State
08.2023 - 05.2026

Assistant Store Manager

Kelley's Pets
08.2019 - Current

Sales Associate

Kelley's Pets
08.2015 - 08.2019

Associate of Science - Business Administration

Clovis Community College
MOIRA KELLEY