Summary
Overview
Work History
Education
Skills
Timeline
Generic

Moises Romo-Fernandez

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

11
11
years of professional experience

Work History

Sales Associate

MIchael Hohl Motor Company
Carson City, NV
02.2020 - Current
  • Achieved "Salesman of the year" award in 2023 for outstanding performance.
  • Achieved "Internet Sales of the year" award in 2023-2024.
  • Maintained a rolling average customer satisfaction score 90.5% for four and half years.
  • Consistently achieve monthly sales goals, ranking in the top 10% of associates
  • Train and mentor new sales team members, improving overall team performance by 20%
  • Sold Vehicles over $100,000.
  • Learned Rates and Lenders to help customers understand financing.

Sales Person

Capital Ford
Carson City, NV
02.2017 - 03.2020
  • Developed strong customer relationships to drive repeat business and enhance client satisfaction.
  • Demonstrated product knowledge to effectively address customer inquiries and increase sales opportunities.
  • Collaborated with team members to create promotional displays that boosted product visibility and engagement.
  • Specialized in SUV and truck sales, maintaining a 50% closing rate

Roof Installer

Woodward Quality Roofing LLC
Minden, NV
02.2015 - 01.2016
  • Installed roofing systems using various materials, ensuring compliance with safety standards.
  • Inspected completed work for quality assurance and adherence to specifications.
  • Collaborated with project managers to ensure timely completion of roofing projects.

Education

High School Diploma -

Carson High School
Carson City, NV

No Degree -

Western Nevada College
Carson City, NV

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Timeline

Sales Associate

MIchael Hohl Motor Company
02.2020 - Current

Sales Person

Capital Ford
02.2017 - 03.2020

Roof Installer

Woodward Quality Roofing LLC
02.2015 - 01.2016

High School Diploma -

Carson High School

No Degree -

Western Nevada College