Molisa Keo
Germantown,MD
Summary
Dynamic Store Manager with a proven track record at Ann Taylor, excelling in employee training and financial analysis. Successfully improved sales through innovative visual merchandising and strategic inventory management. Adept at fostering customer loyalty and enhancing team productivity, driving significant operational success in fast-paced retail environments.
Overview
9
9
years of professional experience
Work History
Store Manager
Ann Taylor
Columbia , MD
03.2022 - 11.2023
- Led recruitment, onboarding, and professional development of new employees.
- Prepared staff work schedules and assigned team members to specific duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Worked effectively in team environments to make the workplace more productive.
- Developed and implemented visual merchandising strategies to optimize customer experience and improve sales.
- Created window and in-store displays for retail businesses and managed store overall appearance to market products effectively, deliver visual appeal and stimulate sales.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Placed prices and descriptive signage to enhance displays and promote items.
- Oversaw financial management, budget management, accounting and payroll activities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Multi-Store Manager
Claires Stores Inc
Hanover, MD
11.2020 - 03.2022
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Created monthly reports summarizing sales figures, operational expenses, customer feedback results, personnel changes.
- Analyzed financial data to identify trends in store performance and develop corrective action plans accordingly.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Managed inventory of supplies such as needles, gloves, antiseptic solutions and jewelry items.
- Developed strong relationships with existing clients through excellent communication skills.
- Offered guests positive experiences to promote loyalty and bring in repeat business.
- Educated customers on proper aftercare of their pierced ears.
Store Manager
Justice Tween Brands
McLean, VA
06.2014 - 02.2020
- Created effective business plans to focus strategic decisions on long-term objectives.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed daily banking activities such as deposits and withdrawals.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Prepared monthly reports on sales figures, expenses, profits.
Skills
- Employee training
- Inventory management
- Visual merchandising
- Customer service
- Financial analysis
- Sales forecasting
- Budget management
- Recruitment onboarding
- Payroll management
- POS systems
- Operations
- Hospitality and accommodation
- Inventory control
- Verbal and written communication
- Problem-solving
- Loss prevention
Accomplishments
- Exceed Targets Sales- Profit the store up in sales by $180k within a year at ANN taylor.
- Exceed Targets Sales- @Icing by Claire's the store was projected at 200k for 2019. When I took over the location, I made 100k in 2020 (after Covid) which also increased inventory.
- I worked for Icing by Claire's for 10 months before I was asked to run two locations. Icing and Claire's at Arundel Mills in Hanover, MD.
Timeline
Store Manager
Ann Taylor
03.2022 - 11.2023
Multi-Store Manager
Claires Stores Inc
11.2020 - 03.2022
Store Manager
Justice Tween Brands
06.2014 - 02.2020